Importance of ISO 20000 Certification for Inofrmation Technology Service Management System

The need for an international standard for IT service management clearly has for many years. As information technology has evolved, and the quality of service has become an excellent business differentiator, yet it was only a matter of time before such a developed standard developed named ISO 20000 for ITSMS. ISO 20000 certification includes specification for a service management system as well as code of conduct.

ISO 20000 requires an integrated process approach when the service provider plans, establishes, implements, operates, monitors, reviews, maintains and improves a service management system. The requirements in this part of ISO 20000 include the design, transition, delivery and improvement of services that fulfill service requirements and provide value for both the customer and the service provider. The standard allows IT service provider organizations to achieve conformance to a service management system which requires them to continually improve their delivery of IT services. ISO 20000 was first released in 2005 and is now at the second edition. It aligns to the IT infrastructure library best practice framework.

ISO 20000 Certification is vital to understand the relationship between IT and the overall success of any Organization. It can be helpful in achieving Organizational goal. Its only affect how any Organization operate and how it communicate to do business. ISO 20000 Document Packages are the primary requirement for Information technology Management System of any Organization that want to lead their business. ISO 20000 Documentation kit help the organization to make the best system and to educate employees, management, vendors or any other person regarding service management system for any kind of service organizations.

Working Area of ISO 20000 Certification:

• An organization that services from service providers and assurance that their service requirements will be met ;
• An organization that a consistent approach by all service providers, including those required in a supply chain ;
• A service provider that intends to demonstrate its capability to design, to meet the transition, delivery and improvement of services that service;
• To check a service, measure and assess its service management processes and services ;
• A service to the design, to improve the transition, delivery and improvement of services through the effective implementation and operation of the SMS;
• An assessor or auditor as the criteria for assessment of conformity of an SMS service with the requirements of ISO / IEC 20000-1 : 2011

Dacey Lyle has published so many articles regarding ISO Certification Documentation. As ISO Consultant profession since last many years Dacey has rich experience in preparing such certification documents within ISO guideline to her global clients to