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CA IPCC Reaching Strategic Edge by Robomateplus
Posted: Apr 15, 2016
In this module, we are going to compare TQM with traditional management,
right. It is different, totally different from traditional management. It requires changes in
organisational processes, beliefs and attitudes, and behaviours. The traditional management
means the way things are usually done in most organisations in the absence of a total quality
management focus. The nature of TQM differs from common management practices in
many respects.
Some of the key differences are as follows. Planning and management – quality planning and
strategic business planning is indistinguishable in TQM. Customer satisfaction, defect rates
and process cycle times receive very high attention on TQM which is not the case in
traditional management.
Changing relationships with customers and suppliers – distinguishable innovation is essential
to meet and exceed customer’s needs. In TQM quality is defined as product and services.
Traditional management places customers outside of the enterprises and within the domain
of marketing and sales.
Organisational structure – TQM is also distinguishable as it views enterprise as a system of
interdependent processes. Every process contains sub-processes and is also contained
within a higher process.Six Sigma efforts target three main areas, improving customer satisfaction, reducing cycle
time and reducing defects. Six Sigma is not merely a quality initiative it is a business initiative
too. Achieving six sigma goals requires breakthroughs in every area of an operation, right.
We have already discussed it in previous chapter, right. Dabbawalas in Mumbai, they have
achieved Six Sigma in total management commitment and philosophy of excellence,
customer focus, process improvement and the rule of measurement rather than gut feel. Six
Sigma is about making every area of the organisation better, able to meet the changing
needs of customers, markets and technologies with benefits for employees, customers and
shareholders.
Now, let’s see the methodology for the existing product – D for define, M for measuring it, A
for analysing it, right, where have we reached, I for more further improvements, C for
controlling in case if you are making or approaching closer toward any kind of defects.
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