What are the reasons for Chargebacks and Disputes?

Scanned/Emailed/Faxed Sales Draft Requests to Merchants

Card issuers typically initiate copy requests when cardholders question or dispute transactions appearing on their monthly billing statements. They may also initiate a copy request for legal reasons such as to comply with a written order. An issuer sends the request to the appropriate acquirer. The acquirer has 10 business days from the date it receives a copy request to deliver a copy of the related sales receipt to the card issuer via a method that shows proof of delivery. There are a limited number of days to respond to a copy request.

Discover and American Express Chargeback Prevention Notifications

American Express and Discover Chargeback Prevention Notifications are retrieved and responded to within 5 days of the request. A Retrieval Request not responded to from either of the two mighty card networks results in a Non-Reversible Chargeback for the merchant.These Non Reversible Chargebacks are hard to represent and destroy a merchant’s credibility in the long run.

Ethoca Fraud Reason Chargeback Prevention Notifications

The consumer contacts their issuing bank to dispute a charge based on fraudulent or non-fraudulent reasons.The issuer’s system identifies the fraudulent chargeback as an Ethoca participating merchant and automatically redirects the dispute to Ethoca for processing and resolution.Ethoca Fraud Reason Chargeback Prevention Notifications are notifications for specific fraud Card Not Present transactions. The merchants are required to take immediate action by issuing a refund as soon as possible (objective is within 24 hours). A notification is sent to the issuing bank through the Ethoca Fraud Reason Chargeback Prevention Notifications System and a chargeback is stopped.

Benefits

• Immediate notification of cardholder disputes from the credit card issuer.
• Processing of a credit transaction and stopping fraud.
• Stopping of delivery of physical goods or services.

Better Business Bureau (BBB), Attorney General’s office, Antifraud Consumer Complaints and Consumer’s Direct Complaints

These are notifications which Chargeback Expertz received directly from Better Business Bureaus, Attorney General’s offices, and consumers themselves. Chargeback Expertz deals with and fixes the issue directly by contacting them. Chargeback Expertz has to respond within an expected time frame and obey all governing bodies’ rules and regulations.

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