Five Mistakes To Avoid While Deploying VoIP Solutions

VoIP is certainly one of the most powerful communication tools for businesses of all types. With more and more organizations looking for Spectralink Phones, VoIP technology is being embraced more actively in the business landscape. While deploying VoIP solutions is not overly challenging, certain factors in the process demand a precautious approach.

Read on to find out some common mistakes that organizations make during the initial stages of VoIP adoption.

Incorrect bandwidth assessment

When the required bandwidth is not estimated accurately, there is no way to enjoy maximized quality of service and cost benefits. Overestimating the bandwidth may result in unwanted expenses while underestimation leads to poor quality of call, inconsistency of service and ultimately frustrated customers. Business must take the time out to assess the network capacity before implementation of VoIP.

Failing to focus on security

Hacking VoIP calls, also referred to as a form of "phreaking", can cause severe damage to a business if the security system is not attended to appropriately. Some of the most common forms of VoIP attacks are, DoS (Denial of Service), SPIT (Spamming over Internet Telephony), eavesdropping of phone calls and Vishing (a term that refers to phishing over VoIP). Upgrading to fiber optic internet connectivity or setting up of the appropriate firewalls can enhance the security of the VoIP system.

Failing to measure the hidden costs

Some business organizations feel entirely satisfied by picking a VoIP service based only on its low cost deals. However, what they fail to account for is the hidden costs that come along with it. Prior to signing the deal with a VoIP service, organizations must pay attention to device costs, software integration costs, licensing fees as well as security implementation cost. The total cost of ownership (TCO) along with the past track record of the vendors must be compared to make the right choice.

Lack of IVR optimization

IVR (interactive voice recognition) plays a significant role in businesses that deal with a large number of inbound calls. IVR can act like the face of a business and must be customized appropriately to minimize the rate of call misroutes and yet keep up with a high customer satisfaction rate. Businesses must opt for vendors who allow such advanced customization options and ensure all menus are streamlined to offer the best customer experience.

Lack of attention in choosing the best devices

Not all VoIP-enabled phones are the same and they are available in a whole range starting from the most basic to very complex ones. Organizations must invest in the right brand and type of handsets to derive the best out their VoIP investment. Ideally businesses must opt for a variety of handset models to address all types of needs starting from the most basic type to stable conference room models. Additionally, irrespective of the type chosen, attention must be paid to the key features of VoIP phones such as 3-way calling, automatic call back and speed dial to ensure 100% satisfaction for users as well as their customers.

With a thorough knowledge of these common mistakes, businesses looking for Spectralink Phones can enjoy maximum benefits and make implementation much easier too.

If you are looking for Voice Over IP Phone System for business, the author of this article recommends True Data Technology.

True Data Technology has provided sales and service to businesses nationwide of advanced communications solutions that help your business to be more efficient and increase customer retention.