Najwa Nadhir - How To Create Good Relationships With Tenants

Najwa Nadhir is the CEO of BOSC Realty Advisors, which is a company that focuses on acquiring and developing retail properties, many of which go on to experience long and fruitful relationships with their eventual tenants. Strong management of these properties is crucial in cultivating these relationships and ensuring that they are maintained for long periods of time. This is an area where many new property managers struggle at first, so keep these tips in mind to ensure you enjoy good relationships with your tenants, whether they are private or commercial.

Get To Know Them

Tenants like to know that there is somebody available who will actually take responsibility for any issues that the property experiences. Furthermore, they want to feel as though the owners actually care about having tenants there in the first place. As such, you need to make an effort to get to know your tenants. For private property managers, this is a simple case of introducing yourself to anybody who moves into one you’re your buildings. For commercial property managers, you will need to develop strong relationships with company management and those who will actually be using the building.

Be Available

It is important for tenants to be able to establish lines of communication with their property managers when needed, so make sure you stay as available as possible so that you can react quickly when any issues are raised. Of course, nobody can be in all places at once, making this task somewhat difficult if you manage multiple properties. By putting procedures in place for establishing contact, and making sure to acknowledge any communications that you receive, you will be able to prioritize issues while also assuring your tenants that their concerns have been taken into account.

Deliver On Promises

If you have promised to handle an issue with your building, make sure that you follow through. Tenants will become frustrated if they start to suspect that their property managers are unreliable, which could lead to them leaving the premises. Deliver on every promise that you make if you want to ensure the property keeps providing a return on your investment.

Be ProactiveNajwa Nadhir and the team at BOSC Realty Advisors stays proactive with all of their buildings. This means that they carry out regular inspections so that they can catch any potential issues as early as possible. Making this extra effort shows tenants that they care about their buildings and will do what they can remedy issues.

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Najwa Nadhir is the Ceo of Bosc Realty Advisors, which is a development company that has worked on a number of retail properties since it was founded in 1989.