Four VoIP Basics Every Organization Must Know

Switching over from the legacy PSTN phone system to VoIP is indeed a big step for an organization. The migration is accompanied by high expectations of cost savings and demands sufficient training of employees from various departments. Organizations looking for Spectralink Phones must understand certain basics of VoIP to ensure that they are completely prepared for the transition.

From setting up an optimized infrastructure to implementing the right security measures, transition to VoIP involves the following processes.

Migrating off the Public Switched Telephone Network (PSTN)

Moving from PSTN to VoIP involves careful planning in order to ensure minimal business downtime. Preparation during this phase includes checking for the compatibility of the PBX with the SIP service (if it is not compatible, the PBX must be replaced with VoIP PBX or a new voice gateway must be purchased) and local number portability. Enterprises may migrate from a single line of numbers at first, follow up with a quality check and then continue the migration of other lines. Experts recommend retaining the existing system while implementing VoIP in order to identify and resolve the differential problems.

Setting up a robust VoIP infrastructure

A strong infrastructure that supports the required bandwidth is the key to assuring good quality and lowered latency. The VoIP infrastructure should be implemented on a separate VLAN to keep it free from requests from other workstations and the DHCP server-client traffic. This applies to all organizations irrespective of the network size. In order to achieve the preferred level of quality and continuity with VoIP services, redundancy must be implemented into the VoIP and network infrastructure.

Focus on VoIP security

It is not uncommon for organizations to turn all their attention towards quality of VoIP services, thus leaving behind the security issues. When voice merges with data, the system is prone to several potential security threats which may lead to severe financial loss and tarnished reputation for the organization. Organizations must understand that VoIP security involves not just the strategic placement of firewalls but due importance must be given to proxy services as well as encryption methods. Additionally, it is also important to ensure that the IP PBX which forms the crux of the VoIP infrastructure is always patched and updated to keep away from the most sophisticated threats.

Consider VoIP training for administrators as well as end users

Good VoIP training is essential for enhanced user adoption and to pave way for them to leverage the benefits of the system completely. The IT administrators must be provided with the relevant training during the VoIP installation process to ensure they have sufficient knowledge for configuration and troubleshooting purposes. VoIP training, when neglected, would result in low quality of customer service and prevent the users from leveraging every single aspect of the system. In order to derive the maximum benefit, the investment made on the VoIP implementation, organizations must spend a little more to prepare the resources rightly.

Businesses looking for Spectralink Phones http://www.truedataonline.com/spectralink-wireless.html must have a thorough knowledge of this information to ensure that the VoIP migration is a grand sSwitching over from the legacy PSTN phone system to VoIP is indeed a big step for an organization. The migration is accompanied by high expectations of cost savings and demands sufficient training of employees from various departments. Organizations looking for Spectralink Phones must understand certain basics of VoIP to ensure that they are completely prepared for the transition.

From setting up an optimized infrastructure to implementing the right security measures, transition to VoIP involves the following processes.

Migrating off the Public Switched Telephone Network (PSTN)

Moving from PSTN to VoIP involves careful planning in order to ensure minimal business downtime. Preparation during this phase includes checking for the compatibility of the PBX with the SIP service (if it is not compatible, the PBX must be replaced with VoIP PBX or a new voice gateway must be purchased) and local number portability. Enterprises may migrate from a single line of numbers at first, follow up with a quality check and then continue the migration of other lines. Experts recommend retaining the existing system while implementing VoIP in order to identify and resolve the differential problems.

Setting up a robust VoIP infrastructure

A strong infrastructure that supports the required bandwidth is the key to assuring good quality and lowered latency. The VoIP infrastructure should be implemented on a separate VLAN to keep it free from requests from other workstations and the DHCP server-client traffic. This applies to all organizations irrespective of the network size. In order to achieve the preferred level of quality and continuity with VoIP services, redundancy must be implemented into the VoIP and network infrastructure.

Focus on VoIP security

It is not uncommon for organizations to turn all their attention towards quality of VoIP services, thus leaving behind the security issues. When voice merges with data, the system is prone to several potential security threats which may lead to severe financial loss and tarnished reputation for the organization. Organizations must understand that VoIP security involves not just the strategic placement of firewalls but due importance must be given to proxy services as well as encryption methods. Additionally, it is also important to ensure that the IP PBX which forms the crux of the VoIP infrastructure is always patched and updated to keep away from the most sophisticated threats.

Consider VoIP training for administrators as well as end users

Good VoIP training is essential for enhanced user adoption and to pave way for them to leverage the benefits of the system completely. The IT administrators must be provided with the relevant training during the VoIP installation process to ensure they have sufficient knowledge for configuration and troubleshooting purposes. VoIP training, when neglected, would result in low quality of customer service and prevent the users from leveraging every single aspect of the system. In order to derive the maximum benefit, the investment made on the VoIP implementation, organizations must spend a little more to prepare the resources rightly.

Businesses looking for Spectralink Phones must have a thorough knowledge of this information to ensure that the VoIP migration is a grand success.

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