3 Questions To Ask Before Choosing A Network Support Managed Service Provider

Proactive monitoring, management, securing, and reporting of complex networks are easier said than. For this reason, it is always advisable for any business to invest in managed network service. These managed network service providers have the specialized skills to enable businesses (large, mid, and small) to transform networks to become a business asset.

By managing business network systems in a better way, a business can easily reap a host of other benefits as well such as:

• Resilient geographical reach

• Improved performance

• Tight network security

• A range of voice and data services

However, all these benefits will remain on papers only if the business is not supported by a reliable player offering network support in Calgary or in any other part of the world. Because of that, we have thought to give businesses a couple of questions that should be asked before bringing a network support managed service provider on board.

How will you close day-to-day tickets?

Every network support company must have a fixed methodology that will assist in closing the network-related tickets daily. It will be better if the business can ask the prospective network support in Calgary on board, it is better to know who all are there in the team. The team offering networking support must be highly specialized in its work; also, it will be apt if the team has partnerships with key networking equipment vendors.

How do you meet the Service Level Agreements (SLAs)?

SLAs are important to have whenever a business is associating with a managed service provider that optimizes the computer network performance. These SLAs assess how well a network support partner is doing its job; the performance is measured by a network’s overall uptime and its responsiveness and by the total time taken by the support partner to close tickets.

So here are the top three questions that a business must never fail to ask as and when it brings a new network support team on board. And if a business is still unable to decide on whether to outsource its network support services or not, just bring one support team on board because it is highly cost effective.

Vanguardtech is a leading IT support company in Calgary. We offers dedicated IT management services for all sized business at an affordable price.