How an Outsourcing Service Provider be Turned to a Business Partner

The process in which the businesses are done today have changed a lot thanks to technology and globalization. This has paved the way for opportunities of Business Process Outsourcing, also the gates to new business avenues have been built because of this at international level.

Business Process Outsourcing is growing at rapid pace and has now become a part of outsourcing which usually involved giving the operations and responsibilities of a business on contract to a service provider who acts as a third party. Despite always been considered as back office outsourcing, it includes internal business operations such as HR, finance, marketing, accounting, front office outsourcing, etc for user related services, contact centers for instance. Other outsourcing elements apart from these are the business related services like energy, healthcare, technology, retail, pharmaceuticals, travel and transport, telecom and media.

With the help of innovative management strategies, best outsourcing service companies take up the challenge and mitigate the risks involved by addressing to these clients needs and wants, placing their work offshore.

The revenue from these services on a global outsourced industry platform has tremendously increased from $45 billion in 2000 to $100 billion in 2012 and $28.5 billion in 2014. With these, it announced that for off shoring activities, India is best suitable in terms of financial attractiveness, human resources, skills and business environment.

Taking into account the push back from many off shore consumers regarding poor services at international call centers, more companies are willing to take it as globally opportunity for new avenues for greater and sustainable profits. The human resources provided by the outsourcing service providers are very skilled in their work and cost effective. However, some companies are still in doubt because of reasons like how can people situated large miles away can be accounted with important business operations.

A healthy partnership can be maintained between an enterprise and outsourcing service provider, with the implementation of business mantras. However dynamic environment of business put forth new challenges to the partnership quite often.

The enterprises which have already been there in the market for around 4-5 years are aware of the fact that businesses are faced with conflicts among owners and outsourcing service providers and by the time they realize it, it’s already late and they part ways because they can’t work together.

Both the things need a level of commitment involving dignity and respect towards each other. If you want your partnership to be successful, you need to select right kind of outsourcing provider.

• Establish feasible expectations

Initially people overdo in a partnership like working overtime, committing exceptionally to clients, expecting more from their partners. This is where the problems start.

• Respecting each other’s Opinion

Respect each other’s core competency and let each other to guide in the weak areas. In this manner you will retain the consumer’s trust as well as cost effectiveness. Respect the difference of opinions if any arises.

• Have transparency and Integrity

In order to build trust, respect and integrity is equally important. When things go wrong way, do not demoralize them rather resolve and face the challenges. Do not keep secrets because it won’t be hidden for long. It will help you in overcoming internal challenges.

• Be Aware of your Responsibilities

Blaming other one when things fall apart is easy but tough to accept the mistake. Ego ends the successful partnership. Self control works best in these dynamic business environments. Remain calm and analyze things, that is how you will reach to a conclusion. Convey the message appropriately whoever is responsible.

• Do not Publicize Internal Issues

In an attempt to solve a problem, or seeking for second opinion, when other gets involve in your fight, it gets even more disastrous. Resolve the clashes among yourselves and try not to involve outsiders because things can go worse if any wrong suggestion is accepted. Discuss the matter in agreeable manner.

• Business is Vital to Both

Work as a team; support your partner with the same zeal that you expect for yourself. Both will eventually be happy as the business grows after putting in the value efforts. The trust in the leadership and good heart is what matters to make the outsourcing service provider your great partner to your visions.

Conclusion

Outsourcing service providers are experts in their field and are equipped with skills and domain knowledge whether it is BPO services, software development services, engineering solution providers, or architectural services, give them a good reason and they will never leave you. Pull all this together and evolve as one of the best partners.

The article is written by Tanuja Dongre, associated with SureVin, one of the leading service providers of BPO, ITES, Skill Development, Digital Solutions & Marketing, Data Enrichment & Management Services and HR Consultancy to our clients.