How to Deal with negative reviews of your website?

Feedback and criticism form to be an organic part for any business’s growth plan; and every business owner irrespective of the size of the business he runs needs to learn to cope with dealing with the negative reviews his business would get. On the other hand, things can be quite frenzied when the businesses start taking the customer response on a personal level, without leaning much into the fact that the client might confuse one feature with the other and might not get a proper understanding of the service or product of the company. Negative reviews or feedbacks are part of the business and a business owner should take it in good spirits as it would help him rectify the mistake he would have committed.As a website/business owner, reviews or feedbacks are very important to listen to, particularly the negative ones, because it’s a fact that can’t be avoided that many viewers get away from your website as a result of the reviews you’ve received. However, to avoid such things rattle you, as a website/business owner, you must try to retort to each negative review in a constructive manner. Tips to Deal with Negative Reviews for your Website or Business

Know the Source of Reviews

Knowing the origin of all kinds of reviews, especially the negative ones can immensely help you manage them. This can be done effectively by setting up things such as social media mentions, alerts along with using widespread review services such as TripAdvisor and Yelp to set up notifications the moment your website get reviews. It’s recommended to reply to every negative reply as it will instil a sense of belief among the person who is behind the review.

Get the Problem Offline

Issues are many, especially for a company offering SEO services in Mumbai, as the clients demand instant rankings. Well that’s practically not possible but this leads to negative reviews being put on the site. In this situation, you as a business owner need to act smart. Instead of responding to an adverse review, by leaving a comment publicly, it would be better to reply privately through phone or email.

Be Polite in reply for Negative reviews

It’s quite possible that a negative review, especially one that’s harsh on the website or business might inspire emotions that could result into a sterner response than it’s actually required. It’s always better to take some time and respond in a polite way. After your conversation with the person, if you determine that his comments carry merit

Make it Better

It’s better not to get carried away with writing long essays along with explanation letters to the negative reviews. Rather, any SEO company in Mumbai, upon receiving such reviews must keep it short, nice and sweet and ask the person who has given the review as to what could be done to improve things. Also, if required reach out to the customer personally.

Dealing with negative reviews, need you to be calm and honest with the entire scenario. Take such reviews in a positive stride and reply to them in a polite and constructive way. Most importantly, act upon them to improve your service.

Author Bio:

Bal Rai is an Internet Marketing Consultant at eTrack Media, a growing SEO company in Mumbai (http://www.etrackmedia.com/services/search-engine-optimization-seo/) that provides the best Google AdWords Services (http://www.etrackmedia.com/services/google-adwords/), web design and development services, SEO and social media management services to full-service marketing firms as well as end clients.

Bal Rai is an Internet Marketing Consultant at eTrack Media, a leading SEO company in Redditch, UK.