Back Office Outsourcing - Benefits You Can Expect

Author: Mr Dimitri Rusca
by Mr Dimitri Rusca
Posted: Aug 28, 2017

Back office outsourcing is now seen as a strategic move that allows businesses to gain a competitive advantage. It involves the outsourcing of some or all back office responsibilities such as data entry, payroll management, forms processing and customer support to a third party instead of handling these processes in-house.

The activities and tasks for which Swiss company incorporation is increasingly seeking back office support are online data entry, offline data entry, data processing, database development, document management, document conversion, online product entry, image editing services, data mining services, claim processing, web research, yellow pages data entry, mailing list compilation, data entry online, check entry and processing, insurance claim entry, data capture insurance and document scanning.

Reliable back office services can help a business grow. By outsourcing these functions to an outsourcing provider, you can focus on your core business and at the same time, be guaranteed that all your tasks will be completed efficiently and on time. Since they have a large pool of competent manpower resources many business process outsourcing companies are able to carry out these works efficiently.

As the utility industry is dealing with rising challenges, due to lack of control and increasing competition, it has become essential to re-define its technology and business capabilities.

New models of value addition are changing the business processes and applying strict regulations from local and central authorities to transform the traditional utility sector into an energy-efficient business. Organizations are facing price fluctuations and other uncertainties of the competitive market. This has forced entrepreneurs to abide by the ever changing regulations and reporting requirements. Also, entrepreneurs want to reduce business costs and achieve operational excellence.

How outsourcing can help?

Utility organizations are turning to outsourcing as a strategic initiative to improve their working efficiency.

Entrepreneurs are opting to outsource some or most of their utility functions in order to keep up with the competition, regulatory pressure and customer expectations. Given below are some of the updated facts of the utility industry:

Utility enterprises are the active buyers of multifunction BPO (Business Process Outsourcing) - IDC (International Data Corporation) service

In Swiss company management implementation of process centric consumer service is the main strategy for utility organizations to beat regulatory challenges and differentiate their business

Almost 60% percent of the water utility organizations have outsourced or are planning to outsource their processes to reputed service providers

The advantages of outsourcing

BPO practice across the utility sector allows an organization to achieve its objectives through:

  • Process improvement
  • Technology innovation
  • Labor arbitrage
  • Service providers have a strong knowledge of handling or keeping up with the regulatory constraints
  • The outsourced utility center brings noticeable benefits to a business with:
  • Reducing Daily Sales Outstanding
  • Ensuring Quality and Accuracy
  • Reducing Customer Disputes
  • Increasing Collection Amount
  • Reducing On Account Receipts
  • Meeting Cycle Time Adherence
  • Reduced paperwork: Outsourcing these tasks to an outsourcing provider eases the burden of paperwork.
  • Service providers allow entrepreneurs to leverage enriched processes and years of rich experience in utility management
  • By offering proven utility back office solutions and asset management assistance, these service vendors offer a competitive edge to the organizations
  • The service offerings
  • Offering complete customer support
  • Providing dedicated platforms and enhanced processes to forecast ever fluctuating utility transactions
  • Standardizing billing processes to manage transactions as per the latest regulations
  • Access to certified collection experts to handle debt collections
  • Having proven business compliance and process understanding
  • Managing disputes

An outsourcing firm delivers a comprehensive suite of utility services for global clients, understands the challenges and opportunities of this sector. Service providers create greater efficiencies and adaptability for enterprises by providing an entire gamut of front office and back office services related to the utility sector.

Rusca Dimitri works in for a trade finance company for more than 20 years. He has good management skills and during his free time he writes short articles on virtual office in Switzerland and Swiss company incorporation.

About the Author

Rusca Dimitri works in for a trade finance company for more than 20 years. He has good management skills and during his free time he writes short articles on Trade Finance Systems, and Trade Finance services.

Leave a Comment
Author Thumbnail
Please or Join to add a comment.
Author: Mr Dimitri Rusca

Mr Dimitri Rusca

Flag of Switzerland
Switzerland

Member since: Aug 11, 2016
Total live articles: 73

Related Articles