Social Media and Reputation Management - the Perfect Mix
Posted: Jan 11, 2018
Online Reputation is something which is grabbing a lot of attention from the people and the businesses in the recent past. Moreover, it has now become more relevant for businesses to keep an eye and counter to things that are being quoted about them or their business online. Though earlier it was only with the industries like travel and hospitality which really need to monitor their online reputation, but in no time, things have gone through drastic changes. In the current times, Industries like Information Technology, Electronics, telecommunication and even Entertainment and Sports are focusing big time on their online reputation.
Moreover, the recent growth of social media which has seen it revolutionizing the internet through its ability to connect people who are miles apart has further made it grow many folds. This does imply on people and brands too. Social Media can help a brand to reach out to their customers and communicates with them further to play a vital role in online reputation management. It’s worth mentioning here that most of the people nowadays read the reviews of a certain product or a business before making an online purchase. The Relevance of Social media in online Reputation management can be further understood after looking at the below key points:
- Search engine optimization through social media: Bad or negative review online about one’s business can impact the current or potential customers. Moreover, Social media sites are high authority platforms for search engines. The bad reviews can therefore be tracked by using different Social media profiles and by selection and optimization of particular keywords associated with your business which can help in maintaining the brand value.
- Helps in spreading the positive reviews: Through social media, one can spread and share all the nice things that people are saying about their business on social media.
- Makes Business aware about its Flaws to initiate further improvements: A business may or may not attract negative reviews, but when it does, it should be positively analyzed and further utilized in making improvements in the business strategy. Social media helps on this big time by making it visible to millions of connected people at the same time.
So we can conclude that whether it is your own personal reputation or the reputation of the business you pursue, social media is an important aspect of tracking and maintaining it in the online world. It’s a Modern day trend when someone hears of a business or a brand and wants to know more about the same or connect with them; they search in the various social networks. Online presence can thus be regarded as just the beginning step, but being present on Social media is what actually matters in the new world scenario. Though being present on every social media network is not a necessity, but it’s a smart move to be on at least one or two as per the best needs of the industry you belong to.
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