Usage of Quality Function Deployment for Various Purposes

What are the CTQ’s you want from AIG

Customer CTQs

CTQ Rating

Baseline

Train the Trainer

Completeness matrix

Quality of Training

5

Placement Assistance

5

Clarity in Concept

5

Trainer Competence

5

Knowledge Enhancement

5

Deployment Matrix

What is QFD?

Method for Translating Customer Requirements into an appropriate company program and technical requirements at each phase of the product realization cycle.A systematic way of documenting and breaking down customer needs into manageable and actionable detail.A planning methodology that organizes relevant information to facilitate better decision making.A way of reducing the uncertainty involved in product and process design.A technique that promotes cross-functional teamwork.A epistemology that gets the right people jointly, early, to work inefficiently and effectively to meet customers’ needs. In Six Sigma Green Belt Training in Delhi by Advance Innovation Group you will acquire creation and usage of QFD for various purposes.

First step of QFD is to ask the customer what he wants, what is his need.

Second step would be to get the customer to rate this on the scale of 1 to 5, where 5 is the most important according to customer and 1 is not important.

Third step would be to get this information back to the own organization and involved people who are involved to make the processes or to improve the processes and tell them that this is what customer wants and then you need to decide what will you do to ensure that customer gets them as per their requirement hence your job is to achieve this. We need to ensure that most of the time when we do this exercise, you will not get CTQs from the customer, you will get only the VOC from customer. You will have to ensure that as much as your CTQs will be measurable, your task will be easier. For example "Quality of Training" is only GYAN, so I need to understand what I need to do to achieve this. So we need to interpret VOC into measurable CTQs. Now AIG team will sit and decide that what needs to be done to achieve all these CTQs so that customer would get whatever he wants.

Fourth step to make actionable plant around these CTQs: -

1. One of the most important elements for me is to be able to provide quality to establish a baseline to be able to understand what we need to teach.
2. We should conduct "Train the Trainer Program" on the Baseline topics so that all trainer teach same things.
3. Based on the "Baseline" and based on "Customer Needs like – Quality of Training" we will have to decide the trainer’s competence needs to see that what person we are going to hire or the person to whom we want to make him qualify as a trainer, what skills should they have?

We need to start listing all the actionable items according to you to fulfill all needs which you have.

Advance Innovation Group provides different levels of Training and Certification program like PMP training, ISO training, AGILE, SCRUM, Lean Training, ITIL Training and Online Six Sigma Training program. https://www.advanceinnovationgroup.com/