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Leave all your Downtime Worries by taking the Annual Maintenance Contract for your IT Equipment

Author: Ummed Khan
by Ummed Khan
Posted: Jan 20, 2018

As a Businessman, you really cannot afford the downtime in your company. Crashed servers, crawling networks, blue screen desktops or laptops, vanished data are some common issues of the IT department of a company, but this leads to a big hindrance in the path of smooth functioning of an organization.

An error in the IT equipment often leads to a significant financial burden on an enterprise. Annual Maintenance contract for IT Support often referred as AMC can help you in this case. This is an agreement of your industry with renowned support company to cater hassle-free IT services whenever needed. If you are in Dubai, you can contact UAE Technician; we provide the best AMC support for your IT equipment. We have assisted big market players as well small medium enterprises who needed services for day to day issues.

Here is a case study of a customer, who has done Annual Maintenance Contract with UAE Technician.

A leading e-commerce firm in Dubai is our new client. In addition to their head office in Dubai, they also have two satellite offices located in Abu Dhabi and Sharjah. This organization is dependent on their IT Services for almost every operation taking place in their office. Due to this nature of their business, it is necessary for them to have uninterrupted access to IT network support and have safe-secure access to the latest information about their respective investment portfolios.

Business needs of the client:

  • Reduce maintenance costs and offer remote as well as the onsite support.
  • Provide an economical, flexible and efficient resource pool to level

staff based on project demands.

  • High-quality variety of tools and technologies.

Challenges that client used to face before using our AMC Services:

  • The client’s existing IT equipment were not performing well.
  • The client was spending too much time in managing the ongoing conflicts between existing service providers.
  • IT support was unavailable to staff that worked outside of traditional enterprise hours.
  • Mobile devices support was not covered in the client's original IT services agreement.
  • The productivity of the client was being affected by ongoing problems with Microsoft SharePoint.

Solutions that we provided to our client:

  • We offered the client with fully managed IT service solutions.
  • We worked for the continuous development and improvement of the client's infrastructure with time to time maintenance.
  • We provided 24x7 IT support to the client. It doesn't matter whether it’s day or late night, we will always be there to assist you.
  • Our highly qualified technicians identified and resolved the problem before it takes any dangerous turn and affect adversely.
  • We provided maintenance of the standard packages, customizations, and custom applications developed by the third-party.

Results:

Our client enjoys all the benefits that are necessary for the proper and accurate functioning of the IT gadgets. There was an increase in the efficiency of the client's company after having the IT Suppport AMC. Even the complicated IT issues were eliminated immediately. There is no longer any intermediary between our client and us, he/she can directly contact us. Our clients get 24 hours support when they become the member of AMC. The downtime of the client's company no longer exist thereby, increasing the productivity and operational efficiency.

About the Author

Hi everyone I love Search Engine Optimization very much because the promotion of a website is very necessary for revenue generation and enhancement of the traffic on the site. I have more then 3.5 year experience in Digital Marketing, Including inter

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Author: Ummed Khan

Ummed Khan

Member since: Mar 12, 2014
Published articles: 27

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