Benefits of using virtual number for your business

Well virtual numbers are rising in popularity amongst businesses as more and more companies are leveraging its facilities. There is still some confusion around their total use case and just how they benefit a business in the long haul. So, here in this article we will take a closer look at virtual numbers to understand how they work and how you can leverage its features for the betterment of your business organization.But before we begin let us understand what a virtual number is. As the name suggests the concept of virtual numbers is quite self-explanatory in the fact that they are just what they claim to be. However, that is not enough to help understand how they can benefit a business. So, here is a concise definition of virtual number:Virtual telephone numbers are not directly associated with a physical telephone line, they are assigned to a device, which can either be a hardware desk IP phone, a mobile app, or even a desktop phone software app. They allow users to assign multiple numbers to a single phone system for maximizing connectivity.

Now let us understand how a business can benefit from using virtual numbers:

The very first benefit a business reaps from using a virtual number system is savings in cost. We are not claiming that a business can function on simply virtual number alone without human intervention through a receptionist or an agent. But with a virtual number system put in place, the job of the receptionist becomes much more error-free and faster which in turn increases customer satisfaction and gets work done faster. The fact that virtual numbers can utilize any number from any location, allows businesses to eliminate the cost of long distance calls that can be quite a hefty amount.A good way to utilize the full feature of virtual numbers is to use it for contact centers, then the agents can call their prospects leads from local numbers to leverage their image of having global or pan national reach and boost their customer experience during the time. Thus, virtual numbers help create a professional and simple experience for users that in turn help their brand and business. Virtual numbers also offer flexibility around the world. They can offer local presence for you through local area codes, which work internationally. They also help provide flexibility to your employees. Since virtual numbers are not connected to a physical phone system, teams can work remotely from anywhere and never miss a call. Moreover, one can do away with the massive costs of buying new phone lines every so often. Virtual numbers cost effective expansion of telephone lines without having to purchase the necessary hardware. They are highly beneficial for SMEs and start-ups and offer image boost and professionalism for faster brand building.

Rajneesh Dawar is a Co-founder & Director at PRP Services Pvt. Ltd. - a Cloud Telephony and Messaging Solutions provider company.