Business Process Management Life Cycle

Introduction

Business process management is defined as the management approach using which an organization can adept it's business processes with the changing needs of its clients. It lays emphasis on improving the efficiency of a business while trying to achieve innovation while integrating with changes in technology. It can be grouped into six categories-design, vision, modeling, execution, monitoring, optimization and certification.

Design

The design process includes detection of the existing processes and the design for future processes. The major focus is on representation of process flow, factors inside it, escalations, alerts and notifications, agreements made at the service level, standard procedures of operations and hand over mechanisms of tasks. An innovative design minimizes the number of issues which may crop up during the process lifetime. The major goal is to ensure that a proper, efficient design is created. This improvement could be either human to human, system to system or in regulatory or market challenges faced by the organization.

Modeling

During the modeling stage, combinations of variables are introduced in the theoretical design. It takes into account the 'what if analysis' of the business process.

Execution

Processes can be automated by developing or acquiring a software application which implements the needed steps of modeling process. However, the applications seldom execute these steps precisely. Using a combination of software and manual intervention can make process of documentation more difficult. So, to respond to these issues, a company needs to develop software using which its entire business process can be explained in a programming language which can be implemented by its computer directly.

Monitoring

Monitoring involves tracking individual processes to make sure that information can be spotted, and statistics based on performance of one or more processes can be given. Monitoring is often used to track the state of customer order including awaited delivery, invoice that has been paid etc; so that it can issues in operation can be detected and resolved. Moreover, the data can be used to work with clients as well as suppliers to improve the delivery process.

Optimization

Optimization covers recovery of process performance data from modeling or monitoring phase. It detects the possible as well as actual gridlocks and opportunities for cost savings. This helps to create more business value.

Re-engineering

When optimization fails to provided the expected output, re-engineering of the whole business process cycle is essential. These days, BPR has become an essential part of companies in order to enhance efficiency as well as productivity.

Certification

At present, certification is offered by Global Association for Quality Management (GAQM). The certificate is recognized, approved and controlled by International Accreditation Organization (IAO).

Conclusion

Business process management helps companies to adjust their business functions as per the needs of clients, and helps them to decide how to use, monitor as well as measure their resources.

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