Best Kayako Alternative Help Desk Software - Vision Helpdesk

If you're looking for an average help desk and not wanting anything that can improve office efficiency, streamline workplace productivity, or boost employee engagement, then Kayako is for you. However, if you want to take your business to the next level and engage clients and employees alike, then there is an alternative to Kayako. It is Vision Helpdesk. With Vision Helpdesk you will see more results because the flow of work is continuous from the customer to the proper employee. Let's take a look at how the Kayako alternative compares and creates a more efficient work environment. We'll show you how Vision Helpdesk provides a solution for those areas Kayako.

Kayako's Poor Ticket Management

Ticket management is an important aspect of a robust customer service help desk. When clients make contact with the business, it's important that they find the solutions they need. That means a help desk that consistently routes customers to the right department the first time. But ticket management goes farther than that. It means once all the tickets are dispersed, you'll need some powerful search functions and filters in order to extract the tickets. This was one complaint we saw with the Kayako software. Customers felt that the search function needed improvement and found it difficult to find tickets if they are moved to a different department. One customer complained that once tickets were reassigned to a different department, they had to be manually written down in order to keep track of where they were. This becomes too cumbersome and difficult to manage.

Vision Helpdesk's Ticket Management Solutions

When you use Vision Helpdesk software, you won't have to worry about any inconveniences when it comes to working with or managing tickets. In fact, Vision Helpdesk has a "robust ticketing system." If you need to filter tickets, then no worries. Simply use Vision Helpdesk's advanced search function. This will allow you to specify your criteria and pull out the exact result you need.

Sometimes you need the same search every time. Maybe you need to search for all the tickets in a certain department or ones that are due at the end of the month or for a particular customer. If you have situations like that, then you will love how Vision Helpdesk is one step ahead with solutions. The custom filter function allows you to save a search criterion and then use it repeatedly in the future. That saves you several steps, which is a timesaver.

What if you decide you don't want to see all the information in your ticket dashboard at once? Maybe you just need to see the name of the customer and the due date. Or you may want to see the name of the customer, due date, and problem. Whatever you need to see, you can customize your dashboard to show you just the fields that you want to see at that time. This gives you a clean, clear user experience.

Kayako's Lack of Report Customization Features

Having a versatile and robust reporting feature is an important piece of good CRM software. Often times you need to produce reports about things you're doing in the company. This is especially true if you are trying to get someone to sign on to the job. Other times reports help provide accountability. Accurate reporting shows whether certain functions have been productive or not. It's crucial to be able to customize a report to show the management or team members. However, report inefficiencies were one of the complaints customers had about Kayako.

Vision Helpdesk's Reporting Features

Vision Helpdesk software is capable of providing those necessary reports so you can keep in step with releasing, changing, and managing software updates. Vision Helpdesk 's service desk has a change management feature that allows you to report planned future changes. Change reporting gives management and those on the Change Advisory Board an opportunity to review the status of the change or release.

Kayako's Poor Customer Service

Customer service is more important than we may initially think. Some people may throw around the term like a buzzword until it comes time for the needed support. Then businesses understand how important customer service is. Often times a company may not know how critical customer support is until they are in dire need. It is only when customer support is not responsive that businesses realize just how much they need it. When looking through the Kayako reviews, poor customer service was a common complaint.

Vision Helpdesk's Superior Customer Support

At Vision Helpdesk, we understand the importance of a smooth transition from your current platform to the new one. That's why we offer stellar customer service and support around the clock. When you get stuck on a problem or are just learning the system, you can get help in a variety of ways. First, we have a support page that may help you solve your problem right away. This page contains links to helpful articles, information, and tips about the software. There is a "Frequently Asked Questions" section with answers to your questions.

If you can not find your answer there, you can type a keyword into the query box at the top of the page. This will bring back results of articles or information that contains that keyword. If you still do not find the answer you are looking for or you have a specific problem, there are other options available. You can submit an incident and someone will get back to you with a response. However, if you want immediate assistance, you can always call and speak to someone directly.

Vision Helpdesk, is dedicated to establishing long-term connections with their customers. Since 2008, they have gone from 1 customer to over 15,000 happy customers. Their success is in part due to the continuous commitment to our valuable customers. Through the years, we have listened, supported, and added to their powerful help desk software. Now, its amazing capabilities are delighting people all across the globe.

Vision Helpdesk is PINKVerify Certified ITIL/ ITSM Service Desk Tool.

Reference:

https://www.g2crowd.com/products/vision-helpdesk/reviews

https://www.g2crowd.com/products/kayako/reviews

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