Everything You Wanted To Know About Gear Best

GearBest always provides the best bang for your buck. And also there are many channels available for your super saving shopping. Here, the following 6 secrets will help you catch the best price when shopping on GearBest. Placing an order

1. Why doesn't my order have a tracking number?

Packages sent through Unregistered Air Mail do not have a tracking number. If you want to track your parcel, the best options are upgrading to Air Mail, Priority Line or Expedited Shipping.

2. How come the price of an item fell right after I placed my order?

At GearBest we work hard to ensure we can offer our customers high-quality products at the lowest possible price. If you purchase a GearBest product and find that the price has dropped within 72 hours of paying the order, we will refund the difference - no questions asked. Simply contact our Customer Service team at our with the details. Please note that our 72-hour Price Protection Program does not apply to Flash Deal products.

3. How do I know if my order can get free shipping?

First, select the product/products you wish to purchase, then choose the destination country and the shipping method you want them shipped from. You will then have several delivery options to choose from (standard post, express, etc.). Check the pricing and delivery conditions for each method - certain locations are eligible for free shipping even when using registered air mail, priority line, and expedited shipping.

Select the product/products you wish to purchase, then choose the destination country

Choose free shipping

4. How do I cancel my order?

You can that has not yet been shipped. You can do this under "My Orders" section in your account. you can find detailed instructions on how to cancel your order on GearBest.

Shipping and delivery5. Will I need to pay extra tax?

If the warehouse from which your order is shipped is located in the country of destination, you won't need to pay taxes. If the warehouse is located in a different country, additional import duties may apply.

6. Why is my delivery taking so long?

If your delivery is taking longer than 25 business days after shipment, please consult. You can also inquire at your local post office or the courier service you've used.

7. How do I deal with DOA (Dead On Arrival) products?

If the product you've ordered arrived damaged or is not working, you can return it for an exchange or refund within 3 days of its arrival. First, take a good picture or video of the product, illustrating the damage. Then, After that, you can proceed with returning the product and getting a return or exchange.

8. Why need to go to the PO box to check if my package has arrived?

If you have not received the package within 25 days of shipment, it may be waiting for you at the PO box. If your package was sent through Expedited Shipping, you should contact the courier company to check for updates.

9. What do I do if there are items missing in my package?

When your parcel has arrived, make sure to carefully check its contents before signing for the package. If you discover an item missing, please follow our warranty process step by step in order to avoid delays.

First, contact hours with your order number and the product code (SKU number). Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

Possible solutions:

• If there is an item missing, we will resend the missing item/accessory for free within the warranty period.
• If you've been shipped the wrong item, we will either refund you in full or dispatch an alternative item (if applicable and available). GearBest will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.

10. What if I am not satisfied with the product.

The arrangement depends on the cause of your dissatisfaction.

• If the product you receive is damaged or not working properly (Dead on Arrival), please follow the warranty and return process and contact our for RMA (return merchandise authorization) within 3 days of the order being received. You will need to take a clear picture or video of the product to illustrate the damage and then send it back - GearBest will compensate the postage cost in the full amount.
• For most items, in the unlikely situation that your product is faulty, or you wish to return it for any other reason, you can send it back to us for a refund or item exchange within 45 days of receiving it. Return shipping reimbursement is not available in this case.
• Unless otherwise noted on the products page, the default product warranty is one year. So, should anything happen to the device as you are using it, you are eligible for free repair.
• In addition to the precautions above, we strongly advise you to take your time when making a purchase: go through the product's specifications, watch videos and read the reviews to make sure it is the right choice for you.

Find out more about GearBest Warranty and Return Policy

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