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How to Resolve When Garmin Express Fails to Complete the "Downloading Files" Stage

Author: Ronda Lee
by Ronda Lee
Posted: Dec 31, 2018
garmin express

To download software, map updates, and downloadable content for Garmin devices, Garmin Express needs the Internet connection. Internet connectivity and network connection problem may stop the Garmin Express from downloading this content. In this article, we will guide you How to Resolve When Garmin Express fails to complete the "Downloading Files" Stage.

Symptoms of those problems include:

  • Showing an error installing the update error message
  • Shows error installing the content error message
  • No visible progress over time
  • The progress bar periodically lowers to an earlier value

If any problems occur during the "copying files" stage when you are updating your system, including those listed top, see the full FAQ list of Garmin Express Fails to complete the "Copying Files" Stage.


1. Be sure that you have the latest version of Garmin Express

To check for updates to Garmin Express, see the full FAQ list of Updating the Garmin Express Application.

2. Ensure that your computer has enough free space

Garmin Maps contain lots of information that need to be downloaded in your computer system before installing it to your device. Some downloads will need up to 20GB of available disk space to install the updates successfully.


Press the Windows key + E

Click This PC (Windows 10 only)

Right-click Local Disk (C:)

Click Properties


Click the Apple icon in the menu bar

Click About this Mac

Click the Storage tab

3. Be sure that your Internet connection meets the system requirements for Garmin Express

The high-speed Internet connection such as DSL or cable is needed to use Garmin Express.

Garmin Express is not supposed to be used with mobile internet(such as a 4G/LTE MiFi, AirCard, or cell phone hotspot), satellite, fixed wireless, or dial-up Internet connections.

If you don't know which type of internet connection you are using, check with your Internet service provider (ISP).

4. Be sure that your internet data limit is not capped by your Internet Service Provider

Many Garmin's downloadable map products are several gigabytes (GB) in size.

Some Internet service provider ISPs placed a limit on how much data can be downloaded during a daily or monthly cycle. Depending on the ISP, if you exceed this limit it may result in reduced Internet speed and performance or you need to pay extra fees for the additional data used.

To find out whether your Internet service is capped or restricted, contact your ISP.

5. Ensure that the date, time, and time zone settings are entered correctly on your computer system.

Even if the time and date seem to be correct on your computer, if the time zone setting is not set correctly, Garmin Express will not be able to communicate properly with the Garmin servers.

If you need any assistance checking these settings, verify the date, time, and time zone settings on a computer.

6. Avoid using public Wi-Fi connections and work networks

Using public Wi-Fi or a work network may introduce many problems that can prevent a successful download. If the download is failed because one of these connections, try to download from your home network.

7. When you are using a Wi-Fi connection, make sure that you've got a strong signal

Try placing the computer nearer to the Wi-Fi router if possible. If you are still unable to get a strong signal, try using a computer that is plugged in with a LAN Ethernet cable.

Restart the computer

Note: Shutting down the computer, pressing the power button, or closing the lid of your computer may not effectively restart the computer on some operating systems. Follow the instructions below to ensure that the computer is completely restarted.

Windows 8.1 and higher

Right-click the Start button

Click Shut down or sign out

Click Restart

Windows 7

Click the Start button

Click? next to Shut Down

Click Restart


Click the Apple icon in the menu bar

Click Restart...

Click Restart to confirm

These steps can resolve the problems that prevent Garmin Express Fails to complete the "Downloading Files" Stage. If you still facing any problem regarding this issue call us on our Garmin Gps Toll Free Number: +1-844-313-6006. Our technicians will guide you step by step.

About the Author

Garmin Gps technical support team is highly capable to provide support to their approaching customers. Whenever you feel that your Garmin device is not working well, just dial toll free number +1-844-313-6006 for Garmin Support.

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Author: Ronda Lee

Ronda Lee

Member since: Oct 11, 2018
Published articles: 22

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