Most Important Feature of Free Hosted PBX Solution: IVRs

In free hosted PBX solution, IVR is the top-notch technology and also the smartest one. It helps the businesses who have opted for the PBX services with the engagement and satisfaction to the next level. IVR provides next level satisfaction to the free hosted PBX solution as it provides the customer to self-serve to connect with the specific department or correct agent for the query or anything for which they’ve called.

The idea of Interactive Voice Response (IVR) started when there was a tedious call waiting and it took a long wait to reach the exact department for which the customer has called. Nowadays IVR is one of the best tools which provides customer support without any human interaction. When added with the free hosted PBX solution it increases the productivity of PBX’s too.

But to be making clear, the IVR solution is a very tricky business. Before designing the IVR, it's most important that the designer should know every aspect as what has to be put on the IVR. As if it is not designed the way your customer wants then they will get frustrated and won’t call further that will affect the business.

Benefits of the IVR in Free hosted PBX solution

There are a few of the benefits when it is implemented into the free hosted PBX solution which are:

Automated Interaction

With the automated machine voice the customer gets a professional touch to their business communication. In this way, the time of the customer is saved and they will make the conversation on point. The various options will lead to the desired department when the customer will call.

With the integrated IVR in the free hosted PBX solution, there will be no need of hiring a single agent who will transfer the call but in fact, the IVR will redirect the customer according to the need. These IVR will provide a solution in a well-planned way.

Every Customer to the Right Destination

When the customer calls, and when they reach IVR they should find the menu which should be easy as well as to be result oriented. This will lead to no time waste for the customer and they will get the result instantly.

The main work for the IVRs is to lead the caller to the destination where they want to reach. The IVR will lead the customer to its respective destination without the interference of human.

Call Volume Rise

The customer volume has been increased in the last 10 years and so is the call volume which makes the business suffer if the customers call has not been attended properly. With the integration of free hosted PBX solution, IVRs provide a big help in handling the large call volume.

With the distributed call time and satisfied customer, the IVR plays a strategic move in the business to help out the customer in every aspect.

Easy Way of Connection

IVR provides ease of connection. When the customers know that the business is having the numbers which support IVR then they will prefer them as the call will directly transfer to the concerned department. With IVR it is easy for the customer and as well as for the organization to work on any query.

There is a wide range when it comes to the usage of IVR. For Ex, Nowadays a phone can be recharged with the help of the IVRs, Some companies use it for the campaigns for marketing or any political party can use it for its own purpose.

Having an IVR in a free hosted PBX solution will enhance the PBX. And with both when given to any organization will boost their service, efficiency, and productivity.

Deepak Mishra is a Digital Marketing Manager at Gventure Technology have 5-year experience in the same. Here he writes about the benefits of auto dialer software in call center software solutions.