7 Customer Service Tips to keep away from Amazon Suspension

Whether you’re a new Amazon seller or you’re a seasoned seller, one of your major fears is always going to be the dreaded Seller Suspension. While it may sometimes seem to come out of nowhere, Amazon is actually very open about its (undeniably strict) rules and regulations regarding the suspension.

One of their markers of successful sellers is excellent customer service. Actually, Amazon approximately always lists it first. That’s because ensuring good customer experiences is one of their major priorities, and it must be yours too. While customer feedback tends to be low (less than 5% in many cases), it adds quite a bit of weight to your seller profile. If you want to keep away from your income grinding to a halt due to an unexpected suspension, here are some simple ways to advance your customer service:

• Be Proactive

Consider beyond adding FBA barcode labels to your items to avoid commingled inventory issues. When you’re adding new items to your store, go beyond the bare minimum so customers have access to all the information they could probably want up front. Be sure to list terms, for example, correct lead and shipping times and clearly stated return/exchange policy, as well as removing out-of-stock items instantly. It’s also an excellent idea to capture as much feedback as possible by personalizing your packing slips with a thank you message and invitation to leave feedback about their experience.

• Be Responsive

• Amazon usually gives you some warning about your seller status, so don’t overlook those notifications. And when it comes to answering directly to the customer, Amazon won’t give you their information, but you can always ensure your recent feedback and answer politely that you’re looking into the matter and will correct it as soon as possible. If you do know the reporting customer’s contact information, you’re within your rights to examine the issue yourself by inquiring what happened and how you can help.

• Honesty is the Best Policy

If you’re selling a used item, double verify that it’s marked as "Used" and not "New" and vice versa. Furthermore, double ensure that all of your orders match the product description and no parts are left out. (Nothing is more irritating than ordering a refurbished printer and realizing the power cord isn’t comprised.) Ultimately, it might be tempting to imitate another seller’s success by replicating their products, you must never engage in copyright, trademark, or intellectual property infringement. Buyers will know and their reactions won’t be pretty. Set their expectations realistically and accurately, and it will help you in the long run.

• Harness the Power of Email (Sparingly)

Buyers will appreciate getting an order confirmation, and if it comprises a thank you or deal on their next order, so much the better! However, what they won’t appreciate are unwanted emails or a barrage of marketing materials. Memorize — don’t spam them, but provide them the chance to provide feedback. You may have the possibility to improve your seller standing with just a small reminder.

• Balance Your Priorities

Clearly, you can’t hold every buyer’s hand. No supplier has time for that. However, there are circumstances where a little bit of customer service will go a long way. For example, if you’ve been dealing with some issues that have minimized your seller’s rating and a repeat customer contacts you for an exchange (even though you generally don’t offer them), think bending your own rules. In some circumstances, it may be better for you to eat the cost of an order than danger being suspended.

• Manage Your Metrics

While keeping a watch on your Seller Central dashboard isn’t accurately tied to customer service etiquette, your customer feedback drives a good portion of your metric success. That makes these metrics vital markers for your customers’ experiences. This is particularly significant to pay attention to during a high-volume season such as Christmas. Amazon can (and most likely will) suspend you if your metrics don’t fulfill the following criteria:

1. Negative feedback

Resource: For more information related to Amazon Services and Amazon Reinstatement, call now +1-844-444-4171 or visit vinteksystem.com