Important of itil v4 training

ITIL V4 Course Overview

ITIL is the world’s most popular framework for IT Service Management (ITSM). The latest edition of the framework, ITIL 4 is much more practical than ITIL V3 ITIL 4, offers a modernized and community-driven approach, ITIL 4 also incorporates concepts from other leading frameworks, Understand the end-to-end operating model, and how Lean, Agile and DevOps are central interfaces in ITIL guiding principles and continual improvement practices.

This ITIL 4 Foundation course provides an excellent introduction to the newest iteration of the ITIL framework. Students will be able to demonstrate an understanding of ITIL 4, including new features like the ITIL Service Value System (SVS). Students who successfully pass the ITIL 4 Foundation examination will also be prepared to move on to the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) modules which offers a holistic perspective of how IT can contribute towards business goals.

This course is ideal for anyone looking to begin a career in ITSM, or Existing ITSM Professionals to build on their knowledge using one of the world’s most highly recognized ITSM standards.We are the Best ITIL V4 Training in Institutes in Hyderabad

ITIL V4 Certification Target Group

• Individuals who require a basic understanding of the refreshed ITIL framework and how it may be used to enhance the quality of IT service management within an organization.

• IT professionals that are working within an organization that has adopted and adapted ITIL, who need to be informed about and thereafter contribute to, an ongoing service improvement program.

• His may include but is not limited to, IT professionals, Service Delivery managers, SME`s ITSM Roles in IT and business process owners.

Learning Objectives

This introductory module gives a complete overview of the ITIL 4 Framework, the evolution of ITIL 4 and best practices, and an introduction to the ITIL 4 certification structure.

• High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model

• The seven Guiding Principles of ITIL 4

• ITIL’s new Service Value Chain

• The four dimensions of Service Management

• The 34 ITIL practices, with a focus on 18 of these

• Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value

ITIL V4 Training Course Content

1. Introduction to Service Management and ITIL

   • IT Service Management in the Modern World

   • About ITIL 4

   • The Structure and Benefits of the ITIL 4 Framework

2. Key Concepts of Service Management

   • Value and Value Co-Creation

   • Organizations, Service Providers, Service Consumers, and Other Stakeholders

   • Products and Services

   • Service Relationships

   • Value:Outcomes, Costs, and Risks

3. The Four Dimensions of Service Management

   • Organizations and People

   • Information and Technology

   • Partners and Suppliers

   • Value Streams and Processes

   • External Factors

4. The ITIL Service Value System

   • Service Value System Overview

   • Opportunity, Demand, and Value

   • The ITIL Guiding Principles

   • Governance

   • Service Value Chain

   • Continual Improvement

   • Practices

5. ITIL Management Practices

   • General Management Practices 89

   • Service Management Practices

   • Technical Management Practices

Prerequisites for ITIL Foundation Training and Certification:

• No Pre-Requisite for ITIL 4 Foundation Certification

ITIL V4 Course Exam Pattern:

• Exam Type: 40 multiple choice questions carrying 1 mark each

• Delivery: Online or Paper Based

• Duration: 60 Minutes

• Prerequisites: None

• Supervised: Yes

• Passing Score: 65% (26 marks out of 40)

• Open/Closed Book: Closed Book.

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• ITIL V4 Training and certification

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