Questions You Need To Ask Before Hiring An Elderly Home Care Service

If you haven’t employed a home care agency before you need to do some research and make sure that when you decide to hire one, you get the maximum benefit out of it. Having the ability to properly vet a home care agency is very important so as to confirm a decent match with the requirements of your loved ones. Here are the ten queries you would like to ask before deciding which agency to hire for your loved ones.

1. How long have you been in business?

The numbers of years the agency has served tells the kind the services they provide. If aren’t professional enough, they wouldn’t have survived for so long. Besides, such an agency learns from the experience and past mistakes and keep on improving. So, go for such agencies who have been in the business for long and have been acing it through.

2. Have you got Medicare-certification?

If a company is medically certified, it is an additional reason to hire. It shows that their professionals are trained and the equipment they use is certified. Besides, they also comply with the standard medical procedures.

3. Can I see the results of recent client satisfaction surveys?

These results can offer you a sign of how well the agency follows through on their service guarantees. It also helps you to find out whether their clients are satisfied with their services or not. Besides, you would know whether the agency delivers what it promises.

4. What is your recruitment policy?

How does the agency recruit the care-providers? Do they advertise online? At native hospitals and clinics? The agency ought to be able to provide info on wherever their caregivers come back from and what kind of certification and coaching they need. What is the standard procedure and criteria for the selection of the care providers and what measures are taken by the agency to address the security concerns?

5. How the candidates are screened?

You should expect that, at minimum, the agency will do a background check and drug testing before hiring anyone for this post.

6. Are your caregivers insured and bonded?

This helps minimize your family’s loss caused by the caregiver, or if the caregiver gets harmed during providing the services. In any case, make sure that they are insured and bonded.

7. What sort of coaching do you provide to your care providers?

Are caregivers trained before being sent on a job? Are they being trained enough to handle the complicated situations, as required by their job? Do they have enough expertise as professionals?

8. Can we ask for the same care provider again?

If your patient has formed a special bond or affiliation with the caregiver, can you ask for the same care provider again?

9. What happens if scheduled care provider gets sick?

What are the replacement plans of the agency in case any care provider gets sick or can’t make it to the work? Are there any alternatives available?

10. How do you handle complains?

If something gets wrong by the care provider you would like to report it. Ask the agency about complaint handling and making sure that the same mistake would not be repeated.

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