Things to Consider When Choosing an IT Support Company

If you run a business there may come a time when you need some IT support. It may be because you managed things yourself when all you had was a couple of PCs or laptops but now your business has grown. It may be that you need a more secure method of backing up your data to meet GDPR regulations or it may be because you want to invest in some new technology to drive your business forward and need some expert advice. Whatever the reason, finding a suitable IT support company can be difficult. Firstly, it can be hard to understand the services being offered and how they differ from ones being offered by other companies. Secondly, it can be difficult to know if you are being offered a level of support that is right for your needs. You don’t want to be paying for full unlimited support if you only need a bit of help every now and then. To find the best IT support company for your business here are some things to consider

Manner

This is very important when choosing an IT support company. You want to employ a company that has the right attitude and will take the time and effort to learn about your business and what you are trying to achieve. An IT company that shows a lack of interest in your company and focuses solely on the host of lovely new services they can sell you should be avoided. In addition, IT has a lot of terminology and technology that is foreign to many people. A company that can’t explain their IT services in simplified terms using language that is easy to understand should set alarm bells ringing. It is important that you find a company with people who you can talk to, who listen to your questions and concerns and who you feel comfortable working with.

Size

It is easy to think that bigger is better but this isn’t necessarily the case with an IT support company. A large IT support company will have lots of resources and this may be necessary if you are a large company. However, if you have a smaller business, a smaller IT support company may be able to provide you with a more personal, tailored service with IT Services that will suit your needs much better.

Types of Support

It is important that you choose the right type of support for your business because you don’t want to be paying for services you don’t need. Find out if they have the flexibility to offer different levels of support and what they cover. If you are a small business that isn’t completely reliant on your IT systems being available 24/7 then you probably don’t need round the clock support. A more ad hoc type of support may be adequate. If on the other hand if you do need a greater level of support with SLAs (service level agreements) etc. then you need to know that the company you choose can deliver this type of support in the time frames that you require. If you decide on a support contract, always make sure you read the small print and fully understand what you are agreeing to.

Reviews

Follow similar rules for choosing an IT support company as you would for employing a tradesman. First of all, ask for recommendations from friends and family members who have businesses of their own and also from other business owners that you know and whose advice you can trust. In addition, always check reviews and testimonials on sites such as Google. Find out how satisfied current or previous clients are with their services, paying particular attention to reviews from businesses similar to your own.

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