4 Ways of Collecting Debts When the Customer Claims to be dissatisfied
Posted: Sep 27, 2019
When you are trying to get your money back from the customer, who has availed your service, it is quite a common incident that the customer will express complete dissatisfaction over your product or service. But this doesn’t mean that you have to let go of the payment owing to their dissatisfaction. What you can do is think of coming to terms with them so that you can recover your money without any trouble.
When you are planning to get your money from your long term associate, it is obvious that you won’t feel like affecting your business relationship. But when you are dealing with a first-time customer who has already expressed dissatisfaction, it can be dealt with in a better manner. Just take a look at the following points to know how you can collect debts even when your customers claim to be dissatisfied.
Find Out and Make Things Right
First and foremost thing that you have to think about is, whether there is really any fault from your end. Maybe your customer is right. Maybe there is a mistake with the shipment of the product. Or maybe while availing your services; your client did not get the customization option that he or she had been promised with. So, instead of just ignoring, try to find out if there is any problem from your end or not. And if there is, fixing it is the best option. After all, just like any other business, you also want to create a long term trustworthy business connection. So, this should be your first approach to sort things out.
The moment your customer has expressed dissatisfaction, it is necessary that you think of keeping a paper trail for this. Start your documentation right away. Ask your customer to provide you the points of dissatisfaction with an email, mentioning the point of dissatisfaction and if there is any clause in the contract they didn’t find fulfilled. Document your every step too. Keep the dates of email saved so that you can use them for further negotiations.
Hire Debt Collection Agency
Now, since the customer owes you money and they are reluctant to give it, involving a third party can be a viable option. It is actually beneficial to hire a debt collection agency. They will be in charge with the parts like initiating communication on your behalf, keeping documents of every step. And if your debtor is actually deliberately refusing to pay, the third-party involvement might make them pay faster. This way, they will be compelled to pay you faster with the fear of getting their credit report affected.
Now, it may be that your customer is still rigid in the claim about dissatisfaction. Or maybe there is a problem which cannot be fixed from your end. Maybe the shipping company has torn the pack which affected the product. Or maybe the service didn’t fit the model that the customer said they wanted for. In such a case, initiating a fair settlement can be your best option. How? Get the commercial collection agency involved so that they can take care of this part.
It is needless to say that the task of debt collection from a reluctant customer claiming dissatisfaction is difficult. But with these steps, you can make the task easier.
Donald is the owner of a collection agency and is a regular blogger on collection agency services. To know more about debt collecting agency, read his articles and blogs.