What Is PSAP Consolidation?

PSAP Consolidation Definition

The demand for more efficient emergency services with NG-911 innovations and the increased economic pressure has driven governments organization such as PSAP centers to recognize the potential benefits of pooling their resources to better serve their communities. PSAP consolidation refers to the consolidation of multiple public safety agencies to form one single and stronger institution.

One of the major benefits of consolidation is the cost savings potential for each jurisdiction both at the local and state level. However, the return on investment on a large project like this will emerge until several years after due to the high capital requirements. Other benefits include improving the response time and service experience by standardizing the communications equipment used and the training process. Consolidation will also facilitate raising funds in order to keep the emergency communications center up to date. There exist several consolidation methods, among the most popular we can find a full merger, partial cooperation, co-location of facilities and a hybrid consolidation system.

PSAP Consolidation Process

The consolidation complex process requires the collaboration of multiple stakeholders from key decision-makers to engineers and architects. The following list outlines the principal actions required to ensure a smooth transition between the merger of PSAPs:

1. Examination: A meticulous feasibility research study will serve to examine the prevailing problems of the PSAP center. Major concerns often involve the lack of ergonomics in the facility design, high staffing turnover rates, slow call processing times, low budget allocation, old equipment, and outdated software system. The purpose of the research is to ensure the project is feasible from a financial perspective and to presents suggestions for the uncovered problems.
2. Preparation: At this stage, the needs of the PSAP center are outlined in order to start preparing the required budget for the procurement. A comprehensive report classifying the essential stakeholders, the budget requirements, human resource needs, and organizational structure as a tool to control the process of the project.
3. Action: The PSAP gradually begins to take form with the construction of new facilities or renovation of previous ones. The consoles are designed by the certified manufacturer and installed at the new facility while hardware and software instruments are renewed. Recruits undertake a new training program to perform efficiently in the new PSAP center.

PSAP Consoles

Investing in new consoles is often crucial when merging PSAP centers together as it is necessary to maximize the use of space. Consoles are designed to comfortably allow PSAP call-takers and 911 dispatchers to fulfill their duties. Dispatch consoles can support multiple LCD screens, keyboards and mice, radio systems and more. The integrated cable management systems allow for quick access to power outlets and network connectivity within the workstation. Sustema’s PES 360 is a central touch control unit managing the workstation. Operators can control the light intensity of lamps, the workstation temperature with heaters and fans. To learn more, please visit the links below.

Dual height-adjustable surface console:

Single surface modular console:

Visit our website to learn more about our custom dispatch consoles and way to improve productivity in the PSAP.

Gabriel Lorenzo Marketing Coordinator at Sustema