Need for “Courier service near me” in Delhi NCR

As per Deloitte, though globally Indian courier industry is one of the fastest-growing markets, it has less than 2% share of the global market. In India, the domestic courier has the largest share in the total Indian courier industry. But the revenue generated through them has still a long way to go. If we consider delivery services in Delhi and NCR region the demand for on-demand courier has increased in the last 5 to 7 years.

The reason for a sudden rise in the demand is the government’s initiative in the form of Start-up India. It is a flagship initiative to build a strong ecosystem that can help in the growth of start-up businesses in India. As a result of this initiative, the government is able to drive economic growth and generate employment opportunities. 637 unique start-ups were founded in 2018 (source Inc42).

With more start-ups growing the demand for professional courier service has also gone up. We need an ecosystem that helps these start-ups achieve the economic development they are targeting. Majority of these star-ups in Delhi NCR are SMEs (Small and medium-sized enterprises) that need courier pick up and one day delivery. Hence the need for a robust express system becomes critical.

The courier industry can be classified into two segments –

• B2B (business to business) – When the courier service is used from one business to another to be used by the later to either cater directly to the customers or further deliver it to the customers. For example, manufacturing companies of digital goods or textile industry, etc.

• B2C (business to consumer) – When the courier service is needed to send goods from one business to its customers directly. It can be banks sending documents to customers, eCommerce website sending deliveries to customers or small businesses sending goods to customers like cakes.

At the domestic India market-level B2B segment estimated to be around INR 10,000 cr. (Deloitte)

Whereas, in the B2C segment the largest contributor is e-commerce with more than 70% contribution. (Deloitte)

The document deliveries are done by the government sector, public services sector, education sector or telecom sector are approximately around INR 7,000 cr. (Deloitte)

If we look at sector-wise demand and expectation from parcel service in Delhi was now different than what it was a few decades ago. 2 major sectors that impacted the demand and supply of delivery services in Delhi NCR are – Banking/Financial Sector and e-commerce.

Banking/Financial Sector

The banking/financial sector relies on the courier company for the delivery of a lot of confidential documents.

The Need- Banks/financial institutes need to send the following documents to customers:

1. Cheque books

2. Bank statements

3. Loan documents/Agreement

4. Credit cards

5. Credit card pin

And many more.

The expectation – The banks needed a much more professional courier service than ever before. They need the following qualities in their courier service:

• Safe – In Delhi itself, the safety of delivering the bank/financial documents is a big responsibility of the delivery partner. The documents must reach the right person at the right time. For example, the pin and the new credit card must reach the customer at different times and should be delivered in tamper-proof bags.

• Reliable – The delivery partner must ensure timeliness. An EMI statement cannot reach after the EMI is deducted. Similarly, the credit card statement must be delivered before the last date of payment to be made.

• Convenient – If the customer is able to give a checkbook or bank statement request online, the bank should also be able to book courier online. That is the delivery partner must give a provision to share online requests and ensure faster deliveries without any delay.

E-commerce

With more and more customers registering and using e-commerce to buy and sell their goods and services, the demand for an efficient mobility partner has gone up. In Delhi itself, a lot of small businesses tie-up with big fish to get a platform to connect to multiple users and not just be a local mom and pop shop.

An eCommerce website can either be

• A platform where buyers and sellers meet. Like an online marketplace. They may be selling goods or services.

• A company or business may be selling directly using an online platform.

The Need – They both have the same need that the mobility partner can deliver on time (sometimes same day courier service) and in good shape. Also, do return courier pickup from home.

• Reliable – They need a reliable delivery courier that provides the fastest courier pick up. Also is able to share status for deliveries with the business and the customer. If it’s the same day delivery, timelines must be abided by. For example, grocery e-commerce websites provide estimated delivery time and in a city like Delhi where traffic is a major factor impacting the deliveries, it is essential that the parcel service in Delhi that they hire should be able to stick to their commitments. Also in the case of a customer dispute, the delivery partner should be able to provide proof of delivery.

• Convenient – E-commerce platform works online. Therefore they need online courier service. That is the delivery partner must give a provision to share online requests and ensure faster deliveries without any delay. Also, eCommerce services are dependent on the delivery partner’s ability to be able to cater to returns. The delivery partner must be able to do courier pickup from home and return the same to the vendor. Also in the process keep the e-commerce company updated on the status.

• Consistent – The entire process relies on the last mile delivery i.e. the final delivery of goods to the customer from the warehouse or the vendor. It is also the highest cost in the entire delivery process. The growth of the e-commerce business has put a demand for better and improved services as well as cost-effective services. Companies are willing to pay more for a more consistent professional courier partner.

The digitization and demand created for e-commerce have in turn lead to an increase in the start-ups that have emerged to fulfill the increased demand. One of the most promising start-ups is Pidge, the fastest courier service in Delhi NCR. Pidge is an on-demand delivery and online courier service that meets all the needs of the business and provides exceptional services.https://www.pidge.in/

To growth further, the Indian economy must see the growth of its industry as an opportunity to improve its GDP.

Pidge is on-demand secure online courier service. We guarantee pick up in 60 minutes same day delivery immediately anywhere in Delhi Ncr. The package is delivered in unique tamper proof bags.