Growing On demand economy for online courier services

On-demand means having access to goods or services on an online platform either website or an app. The latest trend is the increasing demand for on-demand online courier services. More and more consumers are moving towards on-demand delivery services because:

1. The on-demand economy provides quick access to the solution for consumer needs.

2. The innovation that leads to better options to meet customer needs under one platform makes it more in demand.

As compared to 20% of consumers indicating that they are aware of the on-demand economy in the year 2016, in 2017 this figure has nearly doubled. The reason for the rising interest is:

1. Saves time- Instead of going to the market, spending hours in traffic and then having difficulty finding a parking spot people find using a website or an app at home to get the goods or services home saves them a lot of time.

2. Convenience- Innovation in technology has led to more demand for the on-demand economy for all the industry including the online courier service. The reason is the convenience of getting things at the tap of a button.

To understand the on-demand economy in the delivery services section, here’s a survey report on the readiness of the consumers for the technology innovation that has and will be leading the way forward for the on-demand economy.

As per the National technology readiness survey 2015, $57.6 billion United States customers are spending on on-demand economy.

Industry break-up

• Out of which $35.5 billion are spent on the online marketplace

• $5.6 billion are spent on transportation

• $4.6 billion are spent on food/grocery delivery

• $8.1 billion are spent on other services

• $3.8 billion on all other categories

Consumer break-up

• Nearly half of on-demand customers are millennials.

• 29% of customers are between the age group of 35 to 54 (GenXers)

• 22% of customers are 55 years and older (Baby boomers)

Existing on Demand Economy sectors

Transport – With the help of apps user can book a cab. It all started with that and moved on to various other sectors.

Grocery – People book same day delivery for groceries using apps. They do not have to go to supermarkets to buy groceries anymore. They can even schedule grocery deliveries.

Lodging – When people travel outside their city or country they do not have to book a room in a hotel. People living in the city rent out their homes to stay.

Dining – To eat food, people do not have to travel to the nearest mall; the food gets delivered at their doorsteps with just a tap of a button.

Retail – Instead of going to malls or supermarkets, people buy online. They get good deals, they can do it at the convenience of sitting at their home and more and more people find the return policies user-friendly.

Home care or personal care – More consumers have started to rely on apps that connect them with service providers like home cleaners or parlour services. As the working-age population is increasing the demand for deliveries at home for both goods and services is what the working population is looking for.

Medicines/Health care – Consumers have an online option to not only get medicine delivered at their home but also get sample collection, test requests, and online report collection online.

The efficiency of the entire on-demand system relies on on-time deliveries. That is where the courier services come into the picture. However not only as supporters of the on-demand economy but nowadays many professional courier services provide facilities that attract the consumers.

Taking the example of delivery services in Delhi, a few years back if you had to collect clothes from the tailor or get reports picked from a diagnostic centre, you would go yourself to pick the report. On-demand pickup and delivery services do the job for you.

All you have to do is log in to the app and book courier online. Enter the pickup address and delivery address and you will get same day delivery.

All this happens through innovation in technology. The key here is how to leverage technology to build a customer experience that adds convenience and dependability on the on-demand solutions?

Future for on-demand same day courier service

The question here is where does the demand for same day courier service or online courier pickup from home go from here? The key is to figure out what customer wants or what can make a customer’s experience exceptional. Keeping in mind the key points on demand same day courier service can create more space in the market for themselves.

The key is that the customer has options and that makes them less loyal. With so many options they compare the pricing and not only go for experience but price too. The reason is they have many options. The only differentiating factor would be an exceptional experience, assurance of quality, the convenience of transaction and ease of accessibility. Apps like Pidge

Pidge is on-demand secure online courier service. We guarantee pick up in 60 minutes same day delivery immediately anywhere in Delhi Ncr. The package is delivered in unique tamper proof bags.