5 Common Dropshipping Issues Explained

Although dropshipping is an easy way to start an online business, you are likely to face issues when running a dropshipping store. Irrespective of how experienced the suppliers are, there are times when they make mistakes in dropshipping.

The following blog discusses some common dropshipping problems and how to resolve them.

Shipping a Wrong Product

Say your customer browses your Office supply catalog and places an order of 10 chairs and you send order details to your supplier. However, the supplier makes a goof up and sends 10 monitors instead.

Customer getting the wrong product is a major embarrassment for your company. It can tarnish the reputation of your business.

Every Office equipment supplier has its own return policy and in this case, supplier would have no problem in accepting the product back from the customer. When the customer complaints, tender an apology and request the customer to follow instructions to return the item.

Incorrect Quantity is Shipped

Just imagine you Sell office supplies online and your customer places an order of 5 staplers. However, if the customer receives only 3 staplers, it is an indication of poor customer service.

When quantity shipped is not the quantity ordered by the customer, you will be at the receiving end. This problem comes under return and exchange policy and so kindly instruct your customer what to do.

In some cases, the vendor sends the invoice before dispatching the order. In this case, you can correct the error before the order is shipped as order quantity is always mentioned on the invoice.

Customer Receives Order in a Damaged Condition

Nothing is more embarrassing for your business than a customer getting his order that is defective or physically damaged. Honestly speaking, this is a very serious issue and needs to be resolved at the earliest. Or else, you won't be liable to Sell product in ecommerce store.

When the customer complains that the product has arrived damaged, it is eligible for a free replacement. Instruct the customer to follow the return guidelines established by the supplier.

Keep in mind that item arriving damaged is a cause for grave concern, hence it cannot be ignored.

Order isn't Processed on Time

As a reseller when you place an order to your supplier, you expect a quick response in less than 24 hours. However, in some cases there is a delay in order processing. As a result, you have no idea whether the supplier has accepted your order.

When you get a shipping notification and tracking code, it indicates your order is being processed. However when there is no clarity over order being processed, you should immediately send an email or call customer support.

Order has been sent to Incorrect Address

Order sent to the wrong shipping address is a perfect example of miscommunication between you and your supplier. This usually happens when you are placing the order by phone.

In some cases, the supplier handling multiple orders can mix up orders. This may also result in shipment going to the wrong address.

To resolve this issue, firstly identify who is responsible for shipping the order to incorrect address. If you have evidence that you had provided the correct shipping address, make sure the supplier bears the cost of reshipping products.

Arnaldo is content contributor wrote article on VAR business management, eCommerce, B2B business and trending topics.