Why ISO 20000 is a must in your IT Company?
Posted: Apr 13, 2020
ISO 20000 is an internationally recognized service management standard that appeared in 2005 firstly. In fact, the only international service management service out there. Also, it is not only related to IT service management (ITSM).
The formal view of ISO / IEC 20000-1 is that the standard meets the requirements of:
"Establishing, implementing, maintaining and developing a service management system. Service Management System supports the management of professional services, including planning, construction, modification, delivery, and improvement of services, which meet agreed requirements and provide value for customers, users and the service provider. "
The impact of technology on organizations is increasing, regardless of their size or industry. In today's economy, organizations rely heavily on technology to distribute their goods / services in the marketplace and promote them. Therefore, IT companies rely on effective ITSM because; no matter where you are based as well as your IT services require being effective, reliable, consistent, and efficient. Having said that, positioning effective and healthy IT resources is key to gaining momentum, keeping up with the fast-paced digital world, and staying ahead of the competition.
To understand the importance of ISO/IEC 20000, it is important to understand the link between IT and your organization's reach. You depend on your IT because it helps you achieve your organization's goals. It's an important aspect of how you run a business; it influences how you work and communicate. The bottom line is that information technology helps you rise above your competitors, reduce costs, improve your reputation and become more efficient and productive. However, in the absence of high quality IT service management in the area, IT projects often fail or exceed the financial plan.
In addition, obtaining a certificate in accordance with ISO / IEC 20000 provides a competitive advantage for many organizations. Strengthening of IT processes, critical, review and documentation of these processes is an essential requirement for various sectors including:
- Government IT service provider
- Application service providers
- Insurance companies
- Banks, Merchants
An IT organization that requires a reliable approach by all its service providers, including those in the supply chain. A service provider that aims to prove its power in designing, delivering, and developing services that fulfill service needs IT services settings aimed at improving the quality of their IT services and increasing their productivity by reducing costs in IT. The IT service providers who want to showcase their high quality to internal and external customers.
People who want to build skills; develop above the overall service management technology and take organizations through the ISO / IEC 20000 process and successfully implement an effective IT service management system in the organization.
This ISO 20000 standard helps organizations improve their IT processes and improve their effectiveness. It proves that the organization is loyal, maintains a reliable IT service infrastructure, and achieves employee satisfaction and high performance levels while enhancing the organization's reputation. For organizations, this certification can be used as a measurable tool to measure performance.
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