Doing Customer Service Specialist the Rightway
Posted: Jun 10, 2020
Due to the front-line nature of this job, customer service specialists’ words and actions play an out sized role in how the public perceives the brand or the company. Excellent customer service creates loyal customers for life who are willing to refer your business to friends, family, and colleagues. Here are some tips on how you can improve in becoming an excellent Customer Service Specialist.
10 Tips for Becoming an Excellent Customer Service Specialist.
1.Know your product or service.
As the saying goes, "Knowledge is Power," it is essential that you need to know what products you are selling, inside and out. You must have the ability to communicate information and answer questions about the product or services. Always think about what your customers want, and proactively suggest ways your customers can maximize the impact of their purchase to achieve their goals.
It is the ability to understand and share the feelings of another. So how do you show your empathy? You have to allow the customer to feel heard by acknowledging their feelings. Understanding the customer and the problem is vital for anyone in a customer-facing role.
3.Clear Communications Skills
Communication is key. Basic principles such as making your customers feel at ease, listening attentively, or knowing when to say sorry can all make the difference and, more importantly, make your customers feel that they are essential to us. Those who communicate well also understand when their point isn’t getting across and know-how to offer alternative explanations if the original doesn’t make sense.
4.Problem – Solving Skills
Problem-solving is what Customer Service is all about. Because having an excellent Customer Service means getting to the heart of the problem and solving it immediately. Have you come up with a solution, but it did not work for the customer? If not, you have to go back to the beginning and identify new potential solutions.
"Patience is a virtue" it is one of a needed skill of becoming a Customer Service Specialist. You need it most, especially when dealing with irritated or angry customers. Remember that without patience, you won’t be able to listen carefully. You won’t be cautious, polite, and respectful. Being patient helps you to figure out what customers want and provide them a competent answer rather than rushing them out the door.
Multitasking is a part of a service to customers. Service representatives are expected to manage several tasks at one time – speaking to a customer over the phone, while jotting down information the person may provide, responding to an email, or writing to a customer on a chat session. To reduce inefficiency and stress, it would be better to do each task well at one time, keeping the customer’s best interest in mind at all times.
Self-confidence is essential because it is inextricably tied to competence. Customers want to know that the employee they are working with is confident and will be able to serve them professionally. They need the assurance they will be receiving the right equipment and that the material will help them well.
In today’s technological economy, it’s no surprise that employees with computer skills are far from the highest employment rate. It helps you expedite the process of helping more customers, makes your job more efficient, which allows you to provide more services to more customers.
9.Ability to Work Under pressure
Some jobs are stressful by nature, and customer service is one of them. The ability to work under pressure involves dealing with constraints that are often outside of your control. You need to take short breaks between working to recharge your batteries and refresh your mind.
10. Positive Attitude
"When you are joyful, when you say yes to life and have fun and project positivity all around you, you become a sun in the center of every constellation, and people want to be near you."? Shannon L. Alder
Even after long hours of the call, the stress and everything that happened after a long day. Always look on the brighter side. Because when a positive attitude in customer service exists, the service staff will appear more amenable, amicable, responsive, and attuned to the needs and expectations of customers. This, in turn, would reflect in their behavior towards customers, who would feel heard, respected, and cared for by the company.
Always remember that: PAT YOURSELF ON THE BACK. This is your permission to celebrate the small wins – rewards and appreciate yourself when you help someone or solve a tricky problem. These moments will help increase your confidence and motivation; they’ll make it all feel worth it.
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