How Virtual Number Is Good For Small Business?

If you are an owner of small business, you know how stressful it is to complete all the task of the day and are more difficult to work when on the other side the phone rings all the time. According to research, it finds that mostly half of the calls not answered by the owners. And when the call received by the owner and the list he makes it lost in the bundle of papers.

Use of Virtual Number

There are many service providers in the market like Calljoy but MightyCall provides more affordable services. A virtual number launched a virtual call agent for small business owners. It released a great capability agent who receives the call and assists the caller by asking just a simple question:" How may I help you?" after that the agent answers according to the customer’s question. With this new system, the owner/ manager of the small business can easily enter a set of words/phrases, which are mostly asked by the customers, so when they ask anything about that, the agent will answer it correctly. The owners also give some little more information to the agents, of their business, so the agent can handle the customers with more care.

If you run a restaurant and you add some words related to it, it helps the agent. For example, a customer calls in a restaurant and asks the agent "Do you have vegetarian food options?" then the agent replies to him/ her with a positive answer and said, "yes we have options with vegetarian food". He sends him/ her text message which includes the URL link of the food menu. With a virtual number, the small business owners can save their time and provides the customers with better service with the intelligent and fast replies of their agents.

Nature of the virtual number:

The virtual number is fully friendly and professional. If you want to live chat with customers you can customize this option too. Small business owners can give their business flexibility. The owner also fixes the timing of receiving the call by an agent.

Benefits of virtual number

With a virtual number, the owner can take a record of everyday data. Because records all the data and transcribed and sends all the information to the business owner on their mail. By which the owner can analyze how many calls are received in a day and how much time it took to complete the order/ task.

Even not every small business same, so virtual number makes it simple by trained the agents that how to handle queries of the customer/ the caller. That agent not only gives an answer to the customer but also sends a link and by sending that link he can continue the talk with the customer. The agent can also connect the customer with the owner‘s number. They have many options to continue the chat. If many customers call you in a day then the virtual number can attend and handle all the calls anytime. The virtual agent can help in many patrons to book an appointment or in taking orders. The virtual number allows you to serve your services more and more to your customers and takes your business on another level.

Sonika Dhaliwal has been running content writing services along with a team of writers and bloggers. She has the zeal of writing and blogging.