Do Toll Free Numbers Matter Anymore for Your Business?

Toll free numbers are commercial prepaid telephone numbers with distinct three-digit codes (800, 888, 877, 866, 855, 844 and 833) that can be dialed from landlines with no charge to the caller. In the past decades, companies use toll free numbers to allow customers out of the business location to reach them without being charged a long-distance fee for the call.

Nowadays, almost no one are charged for a long-distance fee and there are so many other ways for customers to reach business, so do toll free number still matter for business?

The answer is yes. Although toll free numbers are less important now, it still matters for business. That is why there are still so many big companies keep toll free numbers.

Relevant information shows that customers tend to choose service providers that have already used toll-free calls. Customers tend to think that, since the company uses 800 toll-free numbers, they may hope to have some in-depth communication with customers.

The Benefits of A Toll-Free Number in 2020

Effective communication

If you are not satisfied with the effect of online or offline advertisement, please change the above contact number to a toll-free number. This simple change may boost the customer feedback rate. Although there are many other ways to contact a business, such as email, social media, websites, or other online chatting apps, calling and speaking to a real human being is still a more effective way to communicate.

Branding

Like a domain address, the toll-free number can be part of your brand identity. It gives them a professional and brand image. Customers tend to think a company with a toll-free number is more professional and larger. And thus, the company appears more reliable as compared to its competitors.

Wider reach

Toll-free number makes the company have a national presence and more accessible to customers or their target audience. It provides a way for customers to directly communicate with the business.

Great Flexibility

Toll-free numbers can be easily ported out and in between different carriers. If your current carrier raises its rates, you can port it out to another carrier within 72 hours. Compared to a local number that are tied to a fixed location, a toll-free number is national. Toll-free number can be set to send calls to different lines. This functionality is automatically included with a toll-free number.

Memorable

There are only 7 toll-free area codes, 800, 888, 877, 866, 855, 844 and 833. Different from local numbers with so many area codes, it is easy to remember. You can also choose numbers with a specific order or repeaters, which are easy to remember.

Customizable

You can also customize your own vanity number. A vanity number is a toll-free phone number that spells a name, word or acronym, such as 1-800-FLOWERS. You can also include your brand in the number. It is much easier to remember for customers and can also promote your brand.

How to Get a Toll-free Number?

There are many toll-free service providers you can consider when choosing a number. You can buy a toll-free number with a one-time fee from some providers like Phonenumberworld.com and then port it out to a toll-free service provider. You can also rent a vanity toll-free number. You can subscribe a toll-free service with a monthly fee from a virtual phone system provider like Grasshopper.

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