Text Messaging for Business Is Becoming the New Normal to Communicate with Customers

According to studies, 9 out of 10 people prefer to text a business rather than make a call or send an email. People also prefer to hear from places they do business with via text and are open to buying products and services, booking appointments, making reservations and more via written messages through tools such as business SMS and Facebook messenger.

Texting is easily accessible; everyone knows how to use it, and new messages are seen and read in minutes. For a business, texting from a landline is also very simple. Staff can easily compose and send text messages online from a computer, tablet, or any internet activated device, and the messages are delivered to the recipients’ cell phones in real time.

Many companies are already getting on board as customers get in the habit of texting businesses like they would text their friends. As this trend continues, people may be sending text messages to your business telephone number that you are not aware of! It’s never a good thing to lose potential business opportunities, especially if it’s easy and inexpensive to fix the problem.

It’s actually very simple and inexpensive to activate text messaging over landlines without changing the telephone number or the service provider, and in just a matter of minutes! Think of all those potential sales opportunities you’ll gain by simply adopting this great tool. The sooner you add business texting to your communications arsenal, the better.

You might be wondering, how exactly does this work?

When someone sends a message to a text activated landline number, the incoming text shows up in a web portal and a response is sent manually from there. This task can also be automated through chatbots! Chatbots have improved in recent years and can be trained to handle incoming messages and conduct basic conversations with people. Leveraging artificial intelligence and natural language processing, chatbots can provide information, handle customer service issues, make reservations, provide status updates, and even sell products and services, referred to as conversational commerce. It’s like adding a modern customer service and sales department to your business without hiring a single person!

One of many fantastic advantages of business SMS is the "text messaging campaign" that can be used to send a message to a large group of people. Imagine being able to send a personalized message to all of your customers that most of them will see and read within minutes after it’s sent. What other tool can you think of with such an effective reach? Nothing comes close.

Business texting along with automation can do wonders for companies. It improves customer satisfaction and boosts revenues. Given the low cost and simplicity of adopting this technology, it’s a no-brainer for any business to activate their main business telephone number for business texting.

Let us help you! We are experts in this field and can set you up in no time.

Zebyl is a conversational communications platform that empowers businesses to converse and conduct business with their customers via written messages such as text messaging and Facebook Messenger with an affordable monthly subscription. Zebyl easy-to-use cloud-based platform provides modern and intelligent tools to help companies market their products and services more effectively, communicate better, increase sales, and manage online reviews, all from one single portal!

Author:

Pejman Rajabian

Chief Technology Adviser

Zebyl Inc.

Zebyl is a conversational communications platform for businesses of all sizes. Zebyl makes it quicker, easier, and cheaper for businesses to interact with prospects and customers on the channels they prefer – like text messaging over landlines.