Top 4 Tips to Improve the Shipping Process

Ordering online is exciting and convenient, and these days, many customers prefer it to walking or driving to their local store.

As a business, you’re probably already making use of this trend and offer your products for shipment online. But when it comes to deliveries, there is a lot to consider ensuring customer satisfaction. Nothing turns customers away as fast as late deliveries and lousy communication. Luckily there are a few easy steps any growing company can take to ensure their shipments are hassle-free.

Follow these four tips to improve your shipping process and keep your buyers happy from the moment they click purchase, to the ringing of their doorbell!

Let customers know when there parcel will arrive

When ordering online, customers are anxious to know that their delivery will arrive safely and at the right time. Uncertainty as to the whereabouts of their much-anticipated parcels adds nothing but the anxiety to their customer experience!

Even if your delivery usually is fast and reliable, if buyers can’t predict the delivery date before confirming the purchase, they might not go through with the transaction. After all, no one wants to waste their money on something that might not arrive on time.

Provide an estimated delivery date at checkout to avoid this and send out confirmation emails to notify your buyers when an order is confirmed and ship boxes to London.

While these notifications usually only get a passing glance, they provide some security in knowing their payment and order has been properly processed.

Provide the right kind of packing

Packaging can get expensive. So when you wrap up deliveries, make sure the parcel is only as big as it has to be. Not only will you look sustainable and practical to your customers, but you’ll also save money on unnecessary material.

Depending on the volume of your shipments, you may also find some free packaging services to make the process cheaper and more accessible.

You can also wow customers by ensuring your products are branded and well designed. Nice-looking packaging makes it more of an experience to receive products from your store and will delight your customers. It’s always worth spending the extra effort to look professional!

Offer several delivery options

Prepare your shipping process to allow for several delivery options that your customers can choose from, and make them aware of these at check out. If buyers can’t have their parcel delivered on a day they’re free, they might take their business to a different company.

Streamline your shipping process

If your shipping process is chaotic and unreliable, you could lose time, money, and trust from your customers.

For everything to arrive on time, every time, your process needs to run smoothly.

Here are a few ways to do that:

• Make sure there is a system in place for informing your packers when an order is placed.
• Perhaps they receive an SMS notification or even a call to update them on the details of the order.
• Have a variety of boxes and packaging readily available to wrap products quickly. Dispensers for tape and labels are an excellent way to contribute to this.

We hope you might have spotted a few new tips that can help you optimize your shipping process. Your customers will love the hassle-free deliveries and reliable convenience of your online shopping experience!

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