Adapting to IT Infrastructure Changes

It’s an exciting time for technology right now. New cutting-edge capabilities continue to emerge that stand to change the future of IT infrastructure - and the way we do business -- as they gain more momentum. A few of these include artificial intelligence, blockchain, machine learning, data science, DevOps, and more.

As these new technologies gain steam and hit the marketplace, a few logical questions will follow: How do I integrate this new technology into my current business structure? Will the cost of investing in cutting-edge technology yield enough return to justify it? How does this impact my IT service management offering?

But you may not have considered a more important question: Who on my team will understand and successfully manage new technology that I bring on board?

As emerging digital technology and automation change workplace requirements, the rise for newer skill sets will arise. Organizations will find themselves facing the challenge of retaining niche talent and building a digital-ready workforce.

While there’s no "one size fits all" approach to preparing your business for new technology, we’ve put together a list of recommendations you can use to help your organization adapt to IT infrastructure changes.

1. Talent profiles: Organizations will have to change the way they define their required talent profiles. They will begin to create new job descriptions, incorporate new taxonomies, and look at X-shaped and T-shaped skills.
2. Capability upskilling: Talent will have to be upskilled with new concepts, such as CI/CD and full stack, etc. to maintain IT service management standards.
3. Technology cross-skilling: With the introduction of new digital technologies, cross-skilling between towers will become the norm.
4. New ways of working: Organizations will need to leverage automation, DevOps, external collaboration, etc., leading to new cultures and ways of working.
5. Digital enablement: Infrastructure such as talent hubs, Design Thinking labs, and Digital PoDs will be necessary to accelerate new skills development.
6. Human-centered: Human resource planning will have to emphasize talent management, creating career frameworks, and identifying critical skills.

Overall, the continued evolution of technology simply means that we, as a workforce, must continue to evolve with it. As new functions and standards emerge, IT departments must maintain a staff of dedicated people who are committed to excellence and able to pivot and understand new concepts readily.

We must foster our talent, break down silos, and bolster information security while providing best-in-class customer service and experiences.

Our first-of-its-kind "State of IT Infrastructure Report 2020" has you covered. Backed by a global IT Infrastructure survey that polled top executives and decision makers, this report reveals the main challenges and trends businesses face today. We’ve taken these findings and combined them with data from our own industry experience. What you get are insights into the future of IT Infrastructure and why they matter for your business.

To dive more deeply into this topic and learn more about the future of IT infrastructure and how it can drive your business, download our State of IT Infrastructure Report 2020. Backed by surveys and comprehensive reports, this free resource provides the industry insights you need to stay competitive and plan for the future.

I am a software engineer and web developer currently living in India. My interests range from technology to entrepreneurship. I am also interested in programming, education and innovation.