How Toll-free Number with IVR can be used in Real Estate Business

Tollfree number is a well-known communication technology in the service industry. We visualize a call center or service center when we heard the word tollfree number.

Now here is the main question? Can tollfree number be used in manufacturing or other industries?

The answer is Yes. So, in this article we will discuss about how Real Estate industry can use Toll-Free number.

First, we need to know the basics of Toll-Free number and IVR

Toll Free Number - Tollfree number is a simple number just like the traditional land line number and its working mechanism is also same. Tollfree number only differ in their costing/charging system. These numbers charged the calling party to make calls absolutely free of cost. But, the host of the toll-free number needs to pay for the incoming call charges.

IVR - IVR (Intuitively Voice Reaction) may be a communication menu framework which can be utilized for welcoming the callers with a customized welcome voice message. Encourage, it can be utilized for recognizing, sectioning and directing the callers to the fitting operators or offices inside the association

a. Basic Information enquiry - Toll free number can be used by the real estate company to share the basic enquiry of customer through automation. Let’s take an example. Let, ABC is a renowned real estate company whose multiple projects are going on in a city. ABC company use a toll-free number. So, they don’t need to arrange different numbers for different project locations. A customer can easily call on that number. The IVR voice response will guide him/her like "Press 1 for Location "A", Press 2 for Location "B". If the customer is interested for location A then he/she will press 1. After that the IVR can provide basic details like price, availability, locations, amenities etc. So, there is zero requirement of human interference.

b. Opening Project Site 24/7 through Tollfree technology – Generally a customer decides or search for his/her dream home or dream property at his/her leisure time. But generally a real estate office is open in the weekdays and in for a specific time like 10 AM to 8 PM. So sometime the customer or the prospect can’t able to contact the real estate company beyond the office hour. The problem can be solved by a tollfree number with IVR facility. A prospect can call at any time according to his/her convenient time. So the real estate company will never miss a lead due to office close down.

c. Booking Appointment – Site Visit is an important customer & seller encounter where the purchasing decision takes place. Its hard for the representative to show the property to different clients at the same time. In that case prospects miss the personal attention from the representative of the real estate company. So it is better for the real estate company and the prospect to have or appoint a specific time of site visit for a specific prospect. Toll free number with IVR can organize a appointment mechanism where prospects can book their appointment through call.

d. Pickup and drop Schedule – Some real estate provides pickup and drop services for the clients who wants to visit their project site. Same as booking appointment callers can set the destination and time of pickup and drop at any time. So, the human interference is not required at all for administrative jobs.

Advantages of toll-free number in Real Estate industry

1. Ease in Operation – Tollfree number can ease the customer acquisition and administrative work.
2. Brand Image – A intelligent tollfree number with IVR technology impress the prospects and make a good brand image in the prospects mind.
3. Easy to reach dealer – For the prospects it is easy to reach the real estate company if the company have a tollfree number. Prospects don’t have to remember or find out specific number for specific project location.
4. Easy to increase national Presence – Due to a toll free number a real estate can get customers beyond the local boundary location. It increases the market presence of the real estate company.

So, it can be said that tollfree number is applicable in any of the industry rather that customer service industry.

Author: Microtalk Communications Pvt Ltd. A telecommunication company which has its branches in UK, India, US, Phillipines, Canada.