Overview of ISO 20000 Certification and Benefits

What is ISO 20000?

ISO 20000 consists of multiple standards that are a series of documents that comprise advice on how to implement a service management system, typically applied to IT services.

Designed to help organizations deliver effective managed IT services to customers and maintain those standards overtime. ISO/IEC 20000-1 certification helps organizations efficiently deliver quality IT Service Management through a comprehensive process approach.

ISO 20000-1: 2018 Auditor training enables you to develop the expertise required to perform a Service Management System (SMS) audit by applying widely recognized audit principles, procedures and techniques. During this training, you will gain knowledge and skills to plan and conduct internal and external audits in accordance with ISO 19011 and ISO / IEC 17021-1 certification process.

ISO 20000-1:2018 is the IT Service Management System Standard. The ISO 20000 Certification standard helps organizations to promote and inspire their assurance in the quality based services. The Service delivery to your Customers/clients will be more successful and trustworthy.

Benefits of ISO 20000:2018 Certification

• Save Cost of waste and Recycle accordingly
• Reduction in rework
• Reduction in rejection
• Efficient operation of the Process
• Increase in market value
• Better utilization of Resources
• Improved Health and Safety
• Improved Customer/stakeholder satisfaction
• Tender ability opportunities over Competitors

Competitive Advantage with ISO 20000 Certification

Globally, only a limited number of companies have decided to incorporate ISO 20000 requirements to help explain how their company meets service management objectives. This provides the unique Chance for organizations to differentiate themselves through ISO 20000 registrations or ISO 20000 Certification. Many IT based organizations started the process of implementing ISO 20000 by adopting the principles of the Information Technology Infrastructure Library (ITIL) and applying the idea to their business. Now organizations are looking to ISO 20000 to provide conformation of their commitment to service management principles, by obtaining ISO 20000 Certification. There are multiple reasons for the increasing popularity of ISO 20000 including:

• Provides better definition on how service management companies operate than ISO 9001
• Provides guidance on planning and delivering service offerings
• Ensuring cost effective service delivery
• Transition from investing in technology to managing systems and services

Since the introduction of ISO 20000 in 2005 companies across the globe are investing in implementing the ISO 20000 guidance to help improve service delivery and IT management for internal and external client. The added benefit of being an early adopter provides a competitive edge in competing on contracts. Large private and public sector organizations are starting to rely on ISO 20000 as a differentiating factor that helps to identify strong service providers.

The Place for various ISO Training Courses and Webinars for online certification as well as classroom training for ISO 9001, ISO 14001, ISO 45001, ISO 17025.