5 benefits of ITIL Change Management implementation

While growing and gathering know-how, IT service providers get more knowledgeable and experienced. That means performing the same job in less time, using less effort, and with greater efficiency. Many processes, i.e., activities are growing in maturity as the company grows. Sometimes, this ends up good, but it can also go in the opposite way. Building up processes and organization based on experience is OK if you are sure that you are going in the right direction.

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The benefits

Being one of the most important and sensible processes, the Change Management process has to be implemented. But, besides "we have to implement the process," are there any benefits that an efficiently implemented process brings? Because if you (and your management) are clear on what benefits the implementation of the Change Management process brings, it will be much easier to motivate yourself and your staff, and gain sponsorship from the management. So, what are the benefits of successful Change Management process implementation? Or, to put it another way, how would you explain a need for implementation of the Change Management process in your organization? Here are a few of the most important ones:

Customer satisfaction is proportional to the efficiency of the Change Management process. Failed changes are visible to your customers and influence their satisfaction, or dissatisfaction, with services you provide. Customers are watching what you are doing – from announcing a change until the change implementation finishes. Keep in mind that customers pay your bill. Unsatisfied customer will maybe pay the bill, but certainly not for long.

Protection of services in the live environment – well, you should be particularly careful with live services. Every malfunction or new incident is highly visible. And, to be sure, your users don’t like them. As we said before, unsuccessful changes or changes that are handled with low quality are quite often causing new incidents on, you guessed it – live services.

Reduction in number of unauthorized changes – that is a test of your management skills. Meaning, unauthorized changes happen when there is no process in place, or where the process is not managed and monitored. Let’s say – you are responsible for an ITSM organization.

Easier follow-up on business changes – it’s not a secret that the business environment is quite often – changing. And, IT services have to follow up. By having a managed Change Management process you will ensure efficient interfaces toward the business and success in implementation. That includes faster reaction to changing business requirements and efficiency of business processes after changes are implemented.

Improved staff efficiency – to explain this, let me ask you – do you like to work in a chaotic and uncontrolled environment? Most probably – no. So, neither do your colleagues and employees. They will appreciate a managed environment, which includes the change process as well. In such way they will know what their tasks are, what their responsibilities or other peoples are who are involved in the Change Management process, who is authorizing changes, etc.

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