Why do I need IT support?

You might have thought it would be great to have IT support available around the clock but found it hard to justify the cost. In the past, a case against having services on retainer would have been made due to the fact that IT was less crucial to a business. Also if your IT equipment failed your business may not have suffered. However, in 2021 most businesses are increasingly reliant on technology to have their businesses running smoothly and efficiently. IT support in Melbourne has never been more important as more people are working remotely. Here are some great reasons to consider employing an IT services company for ongoing support for your business.

Save money over time

Yes, employing an IT services company will require a financial investment. But over time you will make that money back and also save money and time with the lack of downtime from sketchy software crashes. Many companies that you don’t have an agreement with will charge much more for once-off consultations and repairs due to higher hourly rates and the call out fee on top. Also, you won’t be charged extra for troubleshooting over the phone if a minor issue pops ups. The downtime will be minimal and the peace of mind payoff will be huge.

Better security options

Every business values its data and wants the best protection for it. Sadly in this day and age, there are many insidious threats to your data’s privacy. From hacking, phishing and malware it’s a wild virtual world out there. When you have an IT firm implementing, maintaining and identifying threats to your security options are always much stronger and reliable. Your IT service provider will always keep your security up to date with the latest and best tech possible. No more having to read articles after hours about the latest techniques to protect your business. Your trusted professionals can do that for you.

Better insight into new tech and how it can help you

Ensuring your business has the latest technology can seem costly and exhausting if you are doing all the research and implementation yourself. With new apps and technology being released all the time it’s hard to know what’s cost-effective for your business and what is a gimmick. A reliable and passionate IT services company will always be in the know about what new tech can help your business and increase efficiency. Your chosen company will also very likely be able to implement the new technology and give tutorials in your workplace to your staff cutting down any new teething problems that may arise.

Up and running faster and maximise efficiency

The biggest benefit of having an IT services company on retainer is if the very worst happens and you have a data breach, they will swing into action. They will advise you exactly what steps to take and give you a breakdown of the situation. If you have had the company in your employ for a while it’s likely you have taken steps to protect your data already and your downtime will be minimal. An IT support company in Melbourne will also likely identify ways your business can increase efficiency as well as security.

There really isn’t a downside to having IT support for your business and can lead to an increase in efficiency which can never be a bad thing!

Intellect IT provides specialist expertise and service to solve your IT and communications challenges. As a trusted technology partner, we focus on understanding your business, communicating openly and delivering guaranteed service.