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What Is ServiceNow?

ServiceNow is cloud-based IT Service management tool, which is growing exponentially in the space of ITSM and IT Governance. Organizations across the globe are implementing ServiceNow to create a lone structure of record for enterprise IT, reduce the IT operational costs and to improve the effectiveness and efficiency. ServiceNow is an excellent platform to develop custom applications according to the business requirements of the customers.

Customized ServiceNow Training

Though we have a standard curriculum on ServiceNow trainingServiceNow training, offered by ServiceNow, we also make the ServiceNow training according to our customer needs. Our ServiceNow training cater to the needs of a cross-section of users like fulfillers, developers, administrators, process owners, trainers etc. We understand the experience, outcome and expectations by performing a due diligence of the customer environment through a continuous interaction prior to the training and tweak the training curriculum accordingly. No wonder our corporate training is considered to be the best in the industry. hkr facilitates ServiceNow training on various ServiceNow modules through ServiceNow partners.

ServiceNow Developer Training

HKR offers a complete and comprehensive ServiceNow Developer Training through ServiceNow partners. With ServiceNow training, one can master the ServiceNow developer concepts and the training is completely hands-on. Scripting, Reporting, you will master the skills to write, test, and debug common script types including Client Scripts, UI Policies, Business Rules, etc.

• Introduction to ITSM
• Incident Management
• Problem Management and change management
• Service Request Management
• Configuration Management Database
• Tool Introduction
• Current Competitors
• Releases
• User Licenses
• Using Wiki and Community
• Customizing Home Pages
• Form Layouts and list layouts
• Adding Users to Groups
• Granting Roles to Users
• Introducing Applications and Modules
• Creation of tables and Modules Group
• Creating tickets and raising Requests
• Creating SLA’s
• Perform core configuration tasks
• Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts
• Add users, groups and roles
• Manage data with tables, the configuration management database (CMDB), import sets and update sets
• Work with two key process applications: Knowledge Base and ServiceNow Service Catalog
• Create workflow activities and approvals
• Configure alerts and notifications
• View upgrade history and status
• Control system access and data security
• Create baseline performance metrics
• Run reports, configure service level agreements (SLAs) and perform instance branding and customization
• Integrate social IT elements and learn best practices
• Performance Metrics
• UI Policies, Notifications
• Dictionary Entries and Overrides Data Policies
• List Control and Calculations
• Exporting the Data from Service-Now
• Update sets imports and Exports
• Scheduling Jobs
• Capture class work in Update Sets to understand their purpose and movement
• Learn how access to data is controlled within the framework of ServiceNow Contextual Security
• Define Reference Qualifiers that direct the right data to the right users at the right time
• Implement a Web Services API REST integration and learn about the possible data paths into ServiceNow
• Coordinate service catalog elements, including user criteria, cart controls, and variables
• Create a Record Producer
• Implement new workflows that use a variety of activities to understand how records are generated from workflows
• Define and use a database view as a report source, consider performance Best Practices, and try security controls that apply to reporting
• Set system controls that direct the right data to the right users at the right time
• SLA’s and OLA’s

Completed my graduation and working as seo executive in hkrtrainings.com