WIFI Not Working

There are many things that cause a Wi-Fi connection to stop working. Below is a list of the steps in the most common order to solve this problem.

Wi-Fi is not enabled on the device

Most modern laptops have a button that turns Wi-Fi on and off on your computer as a security feature. Make sure your Wi-Fi is on by looking at any button or status light indicator. Usually the light will be blue or green when enabled.

How do I enable and disable Wi-Fi?

Verify that the wireless connection is enabled

In Windows, make sure the connection is not disabled by clicking Start, typing network connection in the Search text box, and clicking the View network connections option.

advice

In Windows 8, type network connection anywhere on the Start screen and select the View network connections option in the search results.

In Windows 10, type network status in the search text box next to Start and press Enter. In the Status window, in the Change network settings section, click the Change adapter options option.

In the Network Connections window, if your wireless connection is listed, right-click and select Enable. If you see "Disable", the network connection is already enabled.

Verify that the SSID and Security Key are correct

List of wireless connections

If your wireless connection list shows multiple available wireless networks, make sure you connect to the correct SSID (router name) and have entered the correct security key. If you are connecting to a neighbor's router or entering the wrong security key, the laptop cannot connect to the network.

Make sure the internet is working

If you can connect to your Wi-Fi device, but your Internet is down, the problem may be your Internet service and not your computer. Verify that the Internet connection is working by making sure that a different device, such as another computer, smartphone, or tablet, can connect to the Internet. If the internet works on another device, it is safe to assume that the problem is the computer.

If the Internet is not working on any device, there may be a problem with the router, modem, or ISP (Internet Service Provider). Call your ISP's technical support team for help with troubleshooting your Internet connection.

Reset the modem and router

It is not uncommon for a DSL modem, cable modem, or network router to encounter problems that prevent one or more devices from connecting to the network. To help verify that this is not the problem, disconnect power from the back of the modem and the router. Once disconnected, wait 10-15 seconds and reconnect power. Wait several minutes for the modem and router to reconnect to the Internet, then test the Internet connection on your computer. If you're still having trouble, try restarting your computer.

Disable firewall

Windows firewall

Having more than one firewall software installed on your computer can cause a lot of problems with your network connection. To help verify that this is not a problem, we suggest that you temporarily disable any firewalls on the computer. Disable Windows Firewall or any Firewall that comes with security programs.

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