What is the difference between employee satisfaction, engagement and experience?

Now if you are wondering what is the difference between employee satisfaction, engagement and experience then look no further. We are here to provide you with a comprehensive understanding of the aforementioned terms. At first, they might sound like they fit together, but they all have significant differentiators that are necessary to an organization’s success.

First, let us talk about - What is employee satisfaction?

Employee satisfaction is used to measure whether employees’ needs are being met or not, at work. The focal point in employee satisfaction is on how the employee’s feeling, be it positive or negative, and their relationship with their team members. Hence, employee satisfaction is completely subjective in nature and the prime focus is on employees’ emotional state, which can fluctuate from time to time.

What do you mean by employee engagement?

Employee engagement is different from employee satisfaction due to the fact that it goes beyond happiness and focuses more on commitment. Although it still centres around emotions, the emotions at stake here are lasting and can help provide direction and purpose.

Employee engagement is an emotional state where you can feel several emotions such as passion, commitment, and energy to your work. And, in return, you fully invest your best selves- spirit, heart, minds.

What do you mean by employee experience?

Employee experience is an outcome of both employee satisfaction and engagement. It is what ultimately drives workplace satisfaction and the more powerful cousin, engagement, which then leads to employee experience. It is something that the organization’s management built.

Distilled to its essence, employee experience is an organization’s cultural environment that generates critical employee perceptions, and that in return drives employee engagement and satisfaction (be it good or bad). A simple way of thinking about employee experience is that it is the answer to the proverbial question, "how are things around here?". So, when you, a current employee, include the well-trod stories- that is what you call an employee experience.

What goes into creating employee engagement and satisfaction?

For several reasons, you must have fastidiously measured both employee satisfaction and engagement. All of us have been taught the different kinds of themes that can drive engagement, but have you ever stepped back and asked yourself the question: what creates these two emotional states of employee engagement and satisfaction? The answer is employee experience.

Employee satisfaction and engagement are completely dependent variables, although employee experience denotes how your organization is flowing.

Wrap up

The key to a successful employee experience is by aligning your employee's expectations with the organization’s requirements. This can be achieved with the help of a performance management system. As they help with everyday alignment of the organisational, team and individual goals.

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