Digital Dexterity - Edcast

Digital Dexterity is the capability in an organization with the ability to deliver transformational business impact. As organizations invest trillions of dollars into digital transformation initiatives, it is quite normal to not realize the desired impact in over 70% of the projects. A problem that is regularly attributed to the lack of skills. Irrespective of the sources, challenges, or limitations of transformative efforts; research from Gartner suggests Digital Dexterity as one of the ways to realize results faster.

• What: What does this feature do?
• Where: Where does a user find the starting point for a required result?
• Why: Why does a process place requirements and constraints that hinder progress?
• How: How does the present set of tasks lead to the desired outcome.

Overcoming these challenges in the past was a matter of training, similar processes and narrow specializations. With the widening range of activities, these challenges lead to higher support costs, lengthy trainings and long search overhead.

Actions: Given that actions have been reduced to the most elemental form, dynamic visual cues are the foundational elements of all activities. While several innovations stay the same, new innovations constantly surface the four challenges in actions powering skillful execution.

• Start: Locate the start of an action that is new, improved or infrequently used.
• Next: Given a location in the workflow, how does a decision translate to choose between the next immediate actions?
• Recovery: In a multi-step dynamically evolving workflow, how do you rollback to the right point to correct the outcome?
• New: Given the rapid pace of innovation, how does the new flow follow or differ from the older method?

Results: Even with the best UX, training and intelligence inherent in the current digital workforce, constantly evolving requirements obfuscate the desired results regularly. This raises the challenges along the three dimensions

• Maps: Certainty of the desired result given the imperfect data in the real world.
• Constraints: Confidence in the successful completion of the workflow given the limitations and constraints placed in real-time.
• Decisions: Difficulty of making decisions with nuances that are not obvious or contain considerable overlap.

Digital Dexterity therefore requires solving for all the three types of challenges at the time of transformation and over the lifecycle of operations. The weight of each of these pillars evolves as time passes, experience is gained, markets evolve, innovation diffuses and demands on individuals change. Enabling technologies no longer mean providing the tools to get the job done; but require training, guidance, support and constant evaluation over the lifecycle of the digital workbench.

The potential returns of incorporating digital dexterity are clear across 100s of customers leveraging MyGuide as a digital adoption platform that has been quantified time and again over the past year. In addition to speeding up the time to impact, organizations see training times drop, training effectiveness improve, user productivity improve and support costs go down.

Talk to us

We can bring learnings from across industries to help you imbibe digital dexterity within your organization in the flow of work. Rollout new applications, processes or organization with ease and speed up impact across the board. Watch the webinar on demand where we share our experiences and key learnings from our customers. https://www.edcast.com/

Ashvin Nayak, a Professional in Accelerating Digital Transformation. Experienced software executive with a long history of making lucrative investments in people,