5 Trends That Will Bolster Knowledge Management in 2022

Knowledge is power but only when users find the right information at the right time. And, one of the many reasons why organizations struggle to unleash the full potential of knowledge is poor findability. This is where knowledge management comes into play.

Without an effective KM strategy in place, all hell will break loose. Why? Because challenges like dissemination of information, ineffective collaboration in the hybrid work model, difficulty in taming the unstructured data beast, etc., pose a threat to everyday operations.

Hybridization forced organizations to improve their ability to share knowledge, support employees, and provide learning & development opportunities in a remote environment.

As organizations aim to capture new knowledge and disseminate it, the need for better KM & collaboration has gained ground. To ensure your firm is ready to take the challenges head-on, you must make it future-ready. This post reveals the latest trends that you need to embrace to excel now and in the future.

Top 5 KM Management Trends To Look Out For in 2022

Here are a few KM trends that you must keep a close eye on for the year 2022.

• KM To Take A More Advanced Role

Long gone are the days when you could rush to your co-worker’s desk and ask for assistance. The hybrid model has ushered in virtual collaboration tools for online meetings, team-based chat, document collaboration, and so on. So, now is the time to work on the traditional in-person experiences for your virtual employees and stakeholders.

Going forward, organizations must ensure knowledge sharing, access, and reuse are embedded "in the flow" by connecting the repositories for seamless access. Additionally, the KM program must identify knowledge challenges and opportunities created by hybrid work and align its strategic objectives accordingly.

• Treat Knowledge as a Strategic Asset

The sudden switch to remote working reflected a broader shift in KM’s strategic positioning. It is now viewed as a potential value driver that influences the productivity and satisfaction quotient of the users. Apart from allowing teams to innovate and grow, knowledge management also impacts your bottom line. How? KPIs like Time to resolve and Average Handle Time are all directly tied to an effective flow of knowledge.

Knowledge managers have realized that an organization’s success is highly influenced by how efficiently it taps into its goldmine of data. Hence, one hot trend for 2022 entails equipping workforces with real AI to provide valuable insights that help efficiently remediate knowledge gaps. Wondering how? Take a look at this webinar.

• AI-Fueled Knowledge Creation

Generating and curating knowledge has always posed a great challenge. That's why companies are looking to adopt the Knowledge-Centered Service (KCS) methodology for capturing resolutions at scale and then ensuring that they are both findable and reusable.

Fortunately, apps built on a cognitive platform can do the trick. One such app is KCS Enabler that populates new articles as a by-product of agents’ resolutions for undocumented issues, thereby automating knowledge creation. Furthermore, it seamlessly integrates with an organization’s existing workflows and makes knowledge discovery a breeze.

• Cloud Gets A Boost

Cloud computing boomed in 2020 as the workforce turned virtual. In 2022, cloud computing will further grow as more organizations embrace the increase in flexibility, processing power, and scalability that cloud systems provide. Gartner predicts that global spending on public cloud services will reach $1 trillion by 2024. Deloitte Global predicts that revenue growth will remain above 30% for 2021 to 2025 as companies migrate to the cloud to save money, become more agile, and drive innovation.

What’s more, cloud services have evolved into more than just a storage facility. Organizations are leveraging AI and ML to glean valuable insights from the available data, and are working to boost efficiency with best automation practices.

• AI Capabilities Will Be Front and Center

To mitigate challenges and capitalize on the opportunities the changing landscape presents, companies are going big on AI. Its building blocks help firms drive operational efficiency while generating actionable insights that shape strategic decisions.

The technology also comes in handy to organize, unify, and index content repositories. Together, they help businesses delight users by stamping out searches with no click or no result, sessions with unsuccessful searches, etc., and providing them with the most relevant and personalized results.

Stay Ahead of the Curve with Effective Knowledge Management. Here’s How!

Search is a critical component of any knowledge management system. If your users can’t find what they came looking for, is the information any good? Not really. That’s why knowledge managers have started leveraging platforms that unify disparate content silos and enable efficient KCS adoption to easily tackle the information chaos. This handy ebook explains it better.

If you’re looking to move the needle on knowledge management, then look no further than SearchUnify. With real AI at its helm, this unified cognitive platform can bid adieu to all your KM woes. Want to know how? Request a demo today!

SearchUnify is a unified cognitive platform that powers enterprise search, insights engine, & AI-powered apps for better customer support & self-service.