3 Tips to Avoiding Issues With Your Auto Transport Broker

When you are shipping cars, a broker is an important agent to have. Their whole job is to connect customers with carriers and vice versa. This is a crucial step in saving time and money for all parties involved. If you are new to working with one or are looking at getting started in the car shipping industry, it is important to take the time to learn more about brokers, what they do, and tips you should adhere to when working with them.

A Closer Look at Brokers

In every industry, there is a specific set of laws and regulations that companies have to abide by. For example, transportation companies have a different set of guidelines than standard package shipping. Brokers are typically well-versed in these regulations and can help keep everyone on track. When using the best TMS software for brokers, they should be able to quickly field phone calls, give quotes, handle paperwork, and find new customers. This will expedite the process for all parties, making the customer happier in the long run.

Tip #1: Don’t Confuse Shippers and Brokers

While they are both cogs in the car shipping machine, that does not make them one and the same. From customers to brokers to shippers to dealers, each individual plays an important role and must coexist with one another. While brokers connect the shippers and carriers to customers, they don't actually haul the cars themselves.

When looking at reviews online, many people might fault the broker when in reality, the issue came with the shipper. For example, if their shipment was late or delayed, a customer might point blame on the broker. However, they typically have the same amount of information as the customer, and the shipper failed to make a delivery on time or communicate any delays made in transit.

Tip #2: Remember That Brokers Are There to Help

Brokers exist to make the whole process easier, not harder. One of the main things they do is stay on top of the pricing, and routes can fluctuate every single day, especially during the ongoing pandemic. What was a cheaper route one day could be extremely expensive the next, and it is their responsibility to keep up with it all? They want to give you the best quote they can while staying competitive. They will also serve as a go-between for any comments, questions, or concerns that pop up during the shipping process.

Tip #3: Know Your Customer Obligations

Anytime we are a customer, be it at a restaurant or retail shop, we do have obligations and responsibilities. For example, we have to pay for the food we order, or if we break something in the store, we need to buy it. Simple things like that. Shipping a car is no different.

When using an auto transport broker, you must have information about your car ready to go. For example, what condition is it in? Does it run or is it broken down? You also must provide an exact address and time for pick up. While these seem like standard requirements, some people do skip this step and it can cause issues down the road. Even with the best TMS software for brokers, they need all the information necessary to make the transaction go smoothly.

Super Dispatch is an one auto transport software where Carrier and shippers can use it at one time and move cars faster. We provide the best platform which increases visibility and takes control of your operations.