ISO Certification Malaysia

ISO 20000 can assist your organisation in benchmarking its IT service management, improving its services, demonstrating an ability to meet customer requirements and creating a framework for an independent assessment.

Some of the most common benefits of ISO 20000 certification for service providers are that it:

• offers competitive differentiation by demonstrating reliability and high quality of service;
• gives access to key markets, as many organisations in the public sector mandate that their IT service providers demonstrate compliance with ISO/IEC 20000;
• provides assurance to clients that their service requirements will be fulfilled;
• enforces a measurable level of effectiveness and a culture of continual improvement by enabling service providers to monitor, measure and review their service management processes and services;
• drives down the costs of conformance to a multitude of regulations, including the PCI DSS and Sarbanes-Oxley;
• helps leverage ITIL practices to optimise resources and processes.

ISO 20000 Parts 1, 2, 3, 4 and 5

ISO 20000 has two main parts under the general title Information technology - Service management. They enable IT service providers to identify how to enhance the quality of service they deliver to their customers, both internally and externally.

• Part 1: Specification (ISO/IEC 20000-1:2011) provides requirements for IT service management and is relevant to those responsible for initiating, implementing or maintaining IT service management in their organisation. It provides an SMS specification.
• Part 2: Code of practice (ISO/IEC 20000-2:2012) describes the best practices for service management processes within the scope of ISO/IEC 20000-1.

ISO20000 uses a process-based approach for continual improvement. Organisations can have their IT service management systems independently certified as conforming to the requirements of ISO/IEC 20000-1:2011.

The two mains parts of ISO 20000 are not clear on scoping. They say, simply, that ‘the requirements for a service provider to deliver managed services of an acceptable quality for its customers.’

This is where ISO/IEC 20000-3:2012 comes in. ISO 20000-3 provides vital information on writing a scope for a service management system (SMS), as well as providing information on implementing an ISO/IEC 20000-1 SMS. ISO 20000-4 will help you develop a process assessment model according to ISO/IEC 15504 process assessment principles.

The final part of the ISO 20000 standard, ISO20000-5, provides an implementation plan for an SMS that meets the requirements of ISO/IEC 20000-1.

ISO certification certifies that a management system, manufacturing process, service, or documentation procedure has all the requirements for standardization and quality assurance. ISO (International Organization for Standardization) is an independent, non-governmental, international organization that develops standards to ensure the quality, safety, and efficiency of products, services, and systems.

ISO certifications exist in many areas of industry, from energy management and social responsibility to medical devices and energy management. ISO standards are in place to ensure consistency.

ISO 9001 DEFINITION

The certification ISO 9001:2008 includes three components: ISO, 9001, and 2015. Here's what each component represents:

ISO

As mentioned above, ISO refers to the International Organization for Standardization. This organization develops the standards, and it does in order to certify businesses or organizations. Certification is handled third-party and tested annually.

9001

The number appearing after ISO classifies the standard. All standards within the ISO 9000 family refer to quality management. ISO 9001 is among ISO's best-known standards, and it defines the criteria for meeting a number of quality management principles. It helps businesses and organizations be more efficient and improve customer satisfaction.

2015

The final number in an ISO certification refers to the version of the standard that's being met and is represented by the calendar year those standards were launched. 2015 is the fifth edition of ISO 9001. It was launched in September 2015, and Mead Metals has updated its processes to meet the specifications of this newest version.

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