Why is ISO 20000 being a Good Idea for Organization?

ISO/IEC 20000 is the international standard for IT service management system (ITSM). IT service management (ITSM) is a discipline for managing information technology (IT) systems, from the consumer perception of IT’s contribution to the business. ITSM stands in cautious contrast to technology-centered methods to IT management and business contact. Consumers are becoming ever more sophisticated, well informed and their expectations are constantly growing. For any business, the only way to keep ahead is to deliver a better level of service than the competition.

One way is to consider executing an IT Service Management system that meets the requirements of an internationally recognized standard ISO 20000. Choosing this approach means that organization can apply for an independent certification body to measure the system and confirm that IT Service Management is effective and uses best practice principles. ISO 20000 is chiefly concerned with the areas of Service Support and Service Delivery of the Information Technology function. The three key objectives are:

• To align IT services with the current and future needs of the business and its consumers.
• To expand the quality of the IT services delivered.
• To decrease the long-term cost of service provision.

ISO 20000 is deeply based upon the IT Infrastructure Library (ITIL). It delivers a framework that describes a set of inter-related service management processes important for the delivery of high-quality services that satisfy the business and consumer requirements.

The advantages of ISO 20000 cannot be overstated, any companies large and small have used this standard to great effect, discovering and securing tremendous cost and efficiency savings. Here are some of these benefits:

Improve Organization image and credibility: ISO 20000 is the only internationally known standard for IT Service Management. Its international adoption has been quick in recent years, as organizations see it as a key differentiator in the marketplace. And, as a popular and proven standard, organization can assure of the efficiency and scalability of the processes.

Become more productive: Gain a competitive advantage through improved efficiency and effectiveness due to more reliable IT services. With everybody clear about who does what and when, organization will decrease both the number of incidents and capability to handle them.

Increased consumer satisfaction: Whether it’s internal or external consumers, organization are able to provide improved IT services that better meet their requirements. while at the same time well protecting the company and its assets, shareholders, and directors.

Benchmark and improve: Organizations can compare their processes and activities against the international standard for ITSM, and because an independent certification body audits company. For audit there is an ISO 20000 lead auditor training which provides training and auditor certification, it is beneficial for IT service management system, and it also beneficial to understand the requirements of ISO 20000 standard, audit techniques, audit process, audit requirements as per the ITSM standard, and organization can be sure to meeting the required level of service.

Fully integrated processes: ISO 20000 helps organization to align IT services with the wider business strategy. Company can ensure that it is focused on the IT Service Management solutions best suited to serving consumers and the requirements of the business.

Decrease the cost of IT: Well, understand and manage the cost of IT. Plan future financial costs with better accuracy and clarity. With simpler processes and clear responsibilities, it can operate a leaner and more efficient service.

Create a culture of constant development: The business environment does not sit still, mainly in our age of digital and technological innovation. Ensuring organization is always developing its processes in reaction to consumers feedback is not just a nice-to-have – it’s important for a company’s longevity. And this also extends to enhancements identified internally, changing technology, and developing business norms.

Become more agile and change quickly: ISO 20000 makes a solid framework of best practice that helps support innovation. Change in organization can be handled more adeptly and with greater speed, meaning decrease internal and external risk levels and are more likely to meet organizational objectives.

Gain a competitive advantage: Through more effective and efficient delivery of IT services, organization can give tangible advantages over competitors. For example, reduce IT issues and respond to them faster, freeing up more of time for strategic IT development in organization.

Dacey Lyle has published so many articles regarding ISO Certification Documentation. As ISO Consultant profession since last many years Dacey has rich experience in preparing such certification documents within ISO guideline to her global clients to