New Mindset = New Result

Here are some new mindsets that may or may not apply to you. Only you know. As I like to remind people when I give them something to think about… take what you want and leave the rest!

1. Quit making excuses for people. I know they're nice people, but if they're not doing what you need them to do then you need to move them either up or out. Here's a simple test. If you replaced that person with someone else would you get more from the position? If yes, get them up or out. If no, quit worrying about it.
2. Never use being slow as an excuse for not making goal. The advantage of being slow is that you and your staff can spend more quality time with every customer. That quality time can easily translate into an even better customer experience, and that will almost always result in more sales.
3. Assume something is possible until proven otherwise. One of my clients is extremely successful in large part because he always believes that something is possible. When others say why something can't be done, he tells them why it can. The key is that he takes action. Which is a perfect segue to....
4. Take action. I used to think that successful people were smarter or luckier than less successful people. I'm now convinced that neither is the case, but that more successful people are simply more likely to take action. Don't talk about what you want to change or do, just do it. Don’t wait for success. Create it!
5. Stop doubting yourself. The most successful people I know are extremely confident, with just the right amount of humility. They know what they know, and they know what they don't. Most people I work with know a lot more than they think they do, but they don't trust in themselves enough. I know this because I learn so much from them.
6. Get to the point. Too much background information not only dilutes your message, but the person you're talking to is more likely to check out. If you think you might talk a bit too much, you talk too much. I have a client who made a conscious effort to change this about himself, and he’s convinced his people are happier and more productive as a result.
7. Stop wasting time. Maybe a better way to say it is to start using your time more wisely. One thing we can all agree upon is there isn't enough time in the day to do what we need to do. Short of inventing a time machine that's not going to change, so the key is to spend our time on high-impact activities.
8. Invest in your own development. Successful people not only believe they can be better, but take action to get there. Take a program. Hire a coach. Read more. Do something to be better this year than you were last. The best part is that investing in your own development almost always results in your people - and your business - improving, too.

a href=http://www.dynamicexperiencesgroup.comDynamic Experiences Group, Llc, a customer experience and retail consulting company, helps retailers of all sizes to improve their customer experience and increase their sales and profits.