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ITIL ITILFND_V4 Exam DemoWhich is a financially valuable component that can contribute to the delivery of a service?

A. Service offering

B. Sponsor

C. Configuration item

D. IT asset

Answer: D

What is the CORRECT order for the three phases of problem management?

A. Problem identification, problem control error control

B. Error control, problem control, problem identification

C. Problem identification, error control, problem control

D. Problem control, error control, problem identification

Answer: A

What is included in the purpose of the IT asset management' practice?

A. Making new and changed assets available for use

B. Supporting decision-making about purchase, re-use, retirement, and disposal of assets

C. Providing information on how assets are configured and the relationships between them

D. Moving assets to live or other environments for testing or staging

Answer: B

Why and how is a user MOST LIKELY to contact the service desk?

A. To discuss the cause of an incident via a phone call

B. To request access to a resource via a self service portal

C. To authorize an emergency change via live chat

D. To report a problem using a mobile app

Answer: A

Which guiding principle recommends using ideas from ITIL, Lean, Dev Ops, Kanban, and other sources to help drive improvements?

A. Focus on value

B. Start where you are

C. Think and work holistically

D. Optimize and automate

Answer: D

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