What are the best ways to improve your business with a dealer management system?

There is a growing need in the industry for customization beyond your typical dealer management system that will facilitate and improve communication between dealers and customers. The appRetail.io outlines 4 key ways to enhance your Dealer Management System using a Production Efficiency Platform.

1. Have a structured sales flow

With the right dealer management system and supportive service software in place, your team can keep track of each sale in the service process. From initial inquiry to conversion, having an efficient system in place provides each department real-time, bi-lateral information and communication with busy customers, throughout their various sales and service cycles.

This results in better follow-up on leads and a decrease in potential customers slipping through the cracks. A dealer management system is designed to increase the sales workflow, it has a positive impact on customer relationships and retention through improved communication. More often than not, the DMS infrastructure leaves gaps when designing a process that fits your dealership, specifically. Our software is evolved to integrate with any DMS on the market, and provide you with an opportunity to create your own process in the Service and Parts Departments.

2. Identify holes in communication

With so many moving parts in a car dealership, some critical information may be missed with a lack of a well-integrated or adopted system. Even the smallest of details can grow into bigger issues that inadvertently reduce billable hours, repair orders and inaccuracy of available parts, resulting in bottleneck and lost dollars. This is especially challenging between the many departments that make up a dealership, including the finance department, service center, and front desk management.

By simplifying communication with your customers and integrating synchronized reporting, managers can easily monitor sales and service progress. The latest in the Dealer Management System still doesn’t typically streamline communication between teams and your customer. Creating a line of two-way communication between dealer and customer is a part of our evolved platform all while aligning route sheets, job priority, quotes, photos, SMS communication in one space that you can customize to be your own.

3. Eliminate bottlenecks

A dealer management system doesn’t guarantee the detailed analytics and real-time updates of each vehicle well. These insights help managers identify bottlenecks and constraints in the process and allow dealerships to improve pain points in the cycle time. Transparent communication leads to a smoother process and better customer experience. Our platform allows you to keep techs in their bays, service advisors creating repair orders and communicating effortlessly between your parts guys.

4. Consistent reporting

With our Production Efficiency Platform, you can create a smooth process not only with your staff and your Dealer Management System but you also create a better experience for your service and parts customers. All data generated is collected on the dashboard and each team member is provided with real-time reporting. Consistent reporting in an integrated system saves time by allowing managers to view the progress of each vehicle, directly communicate with customers, and assess where bottlenecks occur in the process.